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Author Topic: The Nightmare Before (and After) Christmas  (Read 1458 times)

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Offline Desert Rose

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Re: The Nightmare Before (and After) Christmas
« Reply #15 on: January 08, 2019, 04:27:17 PM »
I'm hoping that after all this your seller is going to keep her word and work with you to sort it out  :awake: . Have you heard anything since last time you posted? :what:

The seller and I have had some communication and the last I heard was this Friday where she e-mailed me saying she had been at her postoffice to turn in a complaint and have them try to locate the package. She sent pictures of the document they gave her and told me that it may take 2-3 weeks for this to yield a result in one way or another. (Either they manage to get the Swedish post to get their act together or they will admit that it is gone and give her the $150 reimbursement.) So right now all we can do with that is to wait.

I also got a reply to my message from Paypal and they told me that they would look in to why the case was ended the way it was considering their reason given for deciding in the sellers favor was that the package was delivered when it is in fact not. Something that can be seen on both the Swiss and Swedish posts sites. The person I messaged with agreed to that this sounded strange and would get back to me when they had looked in to this. (Not that it is needed anymore for them to do anything IF the seller works with me, but better to be safe than sorry and have Paypal standing at ready.)

My nagging-spree didn't end there :P (I can be really anoying when I want to be.... and when I don't want to be as well :lookround: ) I kept contacting the Swedish post where I finally got a hold of a guy who said something completely different than all the others I've spoken to >_< He said that a recipient could turn in a complaint and demand Postnord to refund them instead of the seller if there were special circumstances - such as that the seller wasn't co-operative. I would then have to fill out a form, add in it that the seller wasn't working with me, and they would have a 'specialist' look in to the case. There are still no gurantees with this method, he said, but it was something I could try if necessary. So there seems to be yet another potential solution if this seller would go back on her word.

After our latest conversations, though, I am getting the impression that she now is more willing to co-operate. Hopefully that continues :)

All I really want is for poor Baby Gusty to turn up safe and sound, though, but if the Swedish post has managed to screw up AGAIN then I at least want them to pay for it. For losing such a rare and beautiful pony :enraged:
« Last Edit: January 08, 2019, 04:30:14 PM by Desert Rose »
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Offline Ringlets

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Re: The Nightmare Before (and After) Christmas
« Reply #16 on: January 09, 2019, 12:28:11 PM »
Thanks for the update Desert Rose .  I'm happy that the seller is working with you, but it's also good to know that you have more options with Swedish post and Paypal.  :bigups:
I'm still hoping your pony shows up . Royal Mail  messed up with a grail pony I bought some years back from another international member here , but thankfully my seller worked things out with me no problem - and after being lost for a few months in the post my pony did eventually get sent back to the seller. She posted it back to me and it arrived safely next time :)
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Offline Desert Rose

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Re: The Nightmare Before (and After) Christmas
« Reply #17 on: January 10, 2019, 04:24:05 PM »
It seems like the sellers trip to the Swiss post office did indeed pay off, and that the Swiss post finally managed to get the Swedish post to get their act together.

Because today, after three long months, Baby Gusty finally arrived! :newpony:

The Swedish post still had the gall to charge me $80 in customs and handling fees to collect her, and they will be hearing from me about that :pout: But that's another story.
The important thing is that she finally arrived safe and sound.

Should the Swedish post reimburse us for the hassle (as they have mentioned they would) then I offered the seller to split that money seeing as we both suffered from this. Hopefully that would be a nice ending to this nightmare that the Swedish post caused for both of us.

Either way the moral of this story is: If you're sending really valuable items to Sweden, do not use the regular post >_< 
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Offline Strandperle

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Re: The Nightmare Before (and After) Christmas
« Reply #18 on: January 10, 2019, 04:30:37 PM »
This is pretty good news! I read the whole thread and I did so hope that the pony would turn up. I am so relieved to read that you finally have your Baby Gusty in hands!
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Offline Pony.Backpack

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Re: The Nightmare Before (and After) Christmas
« Reply #19 on: January 10, 2019, 05:39:43 PM »
I'm so glad to hear that she arrived safely!!!! ♥♥♥ Thank you for keeping us updated!!

Offline lovesbabysquirmy

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Re: The Nightmare Before (and After) Christmas
« Reply #20 on: January 10, 2019, 05:44:31 PM »
I'm so glad you got your pony!!!!

But gah!  the seller should have not have behaved that way at all.  gift payment for an actual sale = NO. transportation costs to the post office = NO.  overcharge of shipping = NO.  didn't mail via the service paid for = NO. being difficult about a claim = NO.

Feel free to send me a PM with her Facebook info, etc. if you don't want to share publicly, but I do think a lot of people would like to avoid dealing with this person from the sounds of it.
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Offline Ringlets

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Re: The Nightmare Before (and After) Christmas
« Reply #21 on: January 11, 2019, 01:27:11 PM »
That's awesome news about your pony!!!! :cheer:  :frolic:  :squee: :happy: :bigups:  :hug:  I'm really happy for you! :tackleglomp:   ... not so much about the ridiculous customs fees, especially after they messed up so bad in the first place  ( :facepalm:  ) , but still if you can get some compensation from Swedish Post, that would be fantastic!
Thanks so much for the update , and also *sigh of relief* for the happy ending to a stressful situation :)
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Re: The Nightmare Before (and After) Christmas
« Reply #22 on: January 11, 2019, 05:57:02 PM »
So happy Baby Gusty arrived and so hope you get something from Swedish post for the hassle and the trouble...the cheek of the custom charge after all the annoyance!

Re the seller - I think it's right not to name them here but I hope very much that they've also taken stuff from this transaction. Just sending the pony doesn't make you a good trader. You have to be willing to go the extra mile and contact post offices or check information for your buyer in the case of a delay. You have to be willing to talk to your buyer about resolutions and most of all, you don't charge extra money for transport, food, anything other than postage. Ever. It is possible to charge for packaging materials so long as you are up front about it - but one of the biggest red flags for me with a seller is hiking shipping costs to get additional profit. If you tell the person the price is $10 and then charge $16 for shipping when in reality shipping is $6, what you are really doing is selling the item deceitfully for $20. If you want a higher sale price for your item, charge it. That's fine, it's the buyer's choice to pay it - but don't add it on to the shipping cost. It's not good practice.
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Offline NightGliderSA

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Re: The Nightmare Before (and After) Christmas
« Reply #23 on: January 16, 2019, 10:40:17 AM »
Wow, you most certainly earned your baby pony after all that!

If it makes you feel any better I have been waiting for a pony from America since August. It finally went through our customs in December. I don't have it yet as it's still at the sorting office according to tracking information. So, yes, know all about bad postal service.