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Following ebay advice might get you in trouble

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Leikin:
Not really asking for advice, more of a buyers beware when dealing with ebay.

Long story short (at least a little bit shorter, sorry for massive wall of text).
I bought an item from a seller, was interested in more items, and asked the seller if they would do combined shipping, to wich the seller agreeds. I buy the other things I wanted, and contacted seller again for paying, but she was not able to combine the invoices, as they had used the global shipping program. I dont buy much from ebay, so I'm not too familiar with the GSP, and neither was the seller it seemed, but apparently they wont allow combined shipping.
As the shipping was quite high on each item, and I also need to pay tax and customs duty on every extra shipping fee, the extra costs would be quite high for me.
So we contacted ebay for help, asking what we should do, and the response was that combined shipping was not possible, however, we could cancel the orders, and relist them to avoid this.
So the seller cancels the orders, and relists it as a lot for me, and I use buy it now and sends payment. Seller cancells the new list as well, by mistake, and I get my money refunded in paypal. She relists again, I buy, and send payment.
She ships, I receive everything, and everything is fine.

Then one day, when happily looking through ebay, trying to bid on another auction, I get a warning message that I have been blocked for bidding on auctions, as they are afraid I might overwhelm myself in buying, and suggests a couple of reasons that may cause this, where cancelled actions is one of the reasons.
I contact ebay and asks what is wrong, and they tell me, and yes, this actually happened, that they can see that I have been a long time member (over ten years) with few transactions on my account, which makes me a casual buyer. But now they have limited my account, as they are afraid that I will buy more things than I'm comfortable in buying. And their suggestion to solve this, is by buying MORE things, but with buy it now, to prove that I dont buy more then I'm comfortable with.
 So, in order to be able to bid on what I really want, I need to buy things that I might not really want, nor need, and spend extra money to prove I dont spend more then comfortable with.. :sleepy:

I ask if my long term membership and casual buying wouldnt show that I'm really not the person who do shopping sprees that I cannot pay for?
Their response. I have to many unpaid items on my account.
I have NO unpaid items on my account, which I tell them.  I got a message during the transaction above, that I got an unpaid item strike on one of the cancelled orders, but that was removed.
Next response is, I have to many cancelled auctions.
I explain to them that all my cancelled actions, are because ebay adviced us to handle it that way. All items are bought and paid for in another auction. I have paid for every single item I have bought.
Then it goes back and forth like this, a few times, as there are different people answering the mails everytime, and they are not really bothered to read what has already been written.
I provide screenshots of the mails where ebay suggested us to cancel and relist, and that one cancelation was due to sellers mistake, and suddenly I get an answer where they are admitting that ok, we can see that this is the case, BUT, they are sorry that ebay customer service provided me wrong answer when I asked for help, AND it is still my fault as I it is my responsibility to ask for combined shipping, to avoid cancelled auctions.
I provide screenshot of my qestion to the seller, and the sellers response where they agree to combined shipping, thinking that FINALLY they belive me, and now when I can show that this last thing they blaim me for is not true either, this will finally be over.
What I get back? "Oh, I can see that you have too many cancelled orders on your account, thats why we have restricted your account so you cannot bid on auctions. to solve this, you need to buy more thing with buy it now, blah blah, I trust this is a satisfactory answer, blah blah blah".
At this time I start to rip my hair out. Thats exactly what we have been talking about in all our mails, if they bother to read! 
:dumbpc:

Then it all starts over again, and the only thing I get now is that they claim they have answered all my questions satisfactory by saying I have to much cancelled auctions, when what I really want to know is,how it is my fault when I'm only followed the advice I got from ebay. Where I did wrong, when asking for combined shipping, that was agreed, asking ebay how to do this, and then seller cancel and relist, due to ebay advice, I buy and pay for the relisted auction. And most important, why am I punished for following ebays advice? Should I not be able to trust what ebay advice me to do?

I mean, had I actually not paid for anything, or cancelled auctions because I changed my mind about them, then I would understand ebays decision to do this, but as I have only done what they adviced us to do, and paid for absolutley everything I have bought on ebay, even the canceled auctions, I feel it is unfair to get this ban. Because if ebay hadn't given that advice, and said it was not possible to combine shipping, then I had sucked it up, and paid for it. But as Ebay told us we could go around it, I trusted that, and that was my mistake.

Well. I guess they wont change their mind, neither take responsibility for what their own customer service says.
So maybe I just have to suck it up and find a lot of BINs thay might be interesting enough so I can continue to bid if I find what I really want (as they could not say how many BINs I needed to do before the ban was lifted. maybe 1, maybe 10, maybe 100, I dont know). As I'm a MOC, and Nirvana collector the things I look for dont really pop up that often, so I would like to be able to bid when they do.
And in every single mail, they thank me for choosing ebay, and that they value my business...yeah, right.  :yucky:

This is not really asking for advice, but more a warning to all ebay buyers to be aware that these kind of solutions to any problems on ebay, with cancel and relisting, may end bad for you, even though it's sugested by ebay themself.
And that you should not trust ebay advices given, as they will not stand up for them, if they decide that the advice they gave was wrong, and you will take all them blame for it.
I just hope noone else get stuck in the same situation.

bluerose9978:
Wow, just another reason not to use the GSP. What a nightmare! EBay didn't handle that in the best way, especially with someone who has been a member for so long. I'm surprised they would choose to handle it the way they have.

Shaiyeh:
Wow o: That back-and-forth with their customer service sounds like a real nightmare. I'd be ripping out my hair, too.. and solving that by having to buy more sounds very counterintuitive xD
Just a thought, maybe you can check with the other dala girls if anyone needs anything on BIN and they can buy through you, so you don't have to buy things you don't actually need? Unless that's more of a hassle, ofc.

banditpony:

--- Quote from: bluerose9978 on November 16, 2018, 06:16:15 AM ---Wow, just another reason not to use the GSP. What a nightmare! EBay didn't handle that in the best way, especially with someone who has been a member for so long. I'm surprised they would choose to handle it the way they have.

--- End quote ---

I don't think this is a reason not to use GSP. I think this is a demonstration of poor customer service and how automated ebay is.

I'm sorry OP :/ There's a possibility that time can help roll those off, maybe? I'm guessing on that though.

bluerose9978:

--- Quote from: banditpony on November 16, 2018, 06:50:06 AM ---
--- Quote from: bluerose9978 on November 16, 2018, 06:16:15 AM ---Wow, just another reason not to use the GSP. What a nightmare! EBay didn't handle that in the best way, especially with someone who has been a member for so long. I'm surprised they would choose to handle it the way they have.

--- End quote ---

I don't think this is a reason not to use GSP. I think this is a demonstration of poor customer service and how automated ebay is.

--- End quote ---

Not being able to combine shipping is a HUGE reason not to use the GSP! The OP wouldn't have had an issue if the seller hadn't used it. I've heard nothing but complaints about it. It may be easier for the seller but it has caused nothing but issues for buyers.

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