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Author Topic: Why does Paypal want documents?  (Read 592 times)

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Offline BlackCurtains

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Why does Paypal want documents?
« on: September 29, 2018, 12:05:41 AM »
I've had my Paypal account since 2010 and it's remained largely unchanged, maybe a new phone number or to update expiry dates on cards. Anyway, for whatever reason they're wanting to confirm my identity by either sending a photo of my ID or something with my name and SSN on it. I know they already have access to my bank and all but I'm feeling a little uncomfortable about this. Why now after all this time?

Did anyone have to do this? What happens if I ignore it?
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Offline Sprinkles

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Re: Why does Paypal want documents?
« Reply #1 on: September 29, 2018, 12:11:18 AM »
Sounds like a scam to me. Probably someone wanting to steal your identity. Best ignore it.
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Offline kellyponyfeathers

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Re: Why does Paypal want documents?
« Reply #2 on: September 29, 2018, 02:46:12 AM »
Call Paypal to confirm and avoid a possible scam.
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Offline tailrustedtealeaf

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Re: Why does Paypal want documents?
« Reply #3 on: September 29, 2018, 03:00:02 AM »
Yikes, did they request via email? Definitely sounds like a scam.
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Offline BlackCurtains

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Re: Why does Paypal want documents?
« Reply #4 on: September 29, 2018, 03:25:57 AM »
It's a notification on the account itself.

Calling is a good idea.
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Offline Ragamuffin

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Re: Why does Paypal want documents?
« Reply #5 on: September 29, 2018, 03:57:54 AM »
I can vouch for BlackCurtains, I quit using Paypal years ago because they wanted the same thing from me, and they locked my account until I gave them what they wanted. X( Even then it was temporary, and I eventually closed my account because I didn't want to mess with it. Hope you have better luck!
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Offline Nella

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Re: Why does Paypal want documents?
« Reply #6 on: October 02, 2018, 02:48:45 PM »
It's because when you reach a certain (used) amount the level of (law-based) identification increases. I don't think it's a scam but you can call to double check.

Offline BlackCurtains

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Re: Why does Paypal want documents?
« Reply #7 on: October 06, 2018, 07:58:33 PM »
Update. I got around to calling today and it's a legit thing. A new government regulation is making them do it but most of the time they can verify a persons identity through public records. They could not find me that way :ninja: sooo had to ask through my account to provide proof that I am who I say I am. Though the dude I talked to said it only mattered if you do certain things with your account like transferring money from a bank account or signing up for Paypals credit card.
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Offline Leave a Whisper

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Re: Why does Paypal want documents?
« Reply #8 on: October 06, 2018, 08:00:26 PM »
If this is true, paypal can suck it. Makes me glad I don't have it.
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Offline Nella

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Re: Why does Paypal want documents?
« Reply #9 on: October 06, 2018, 08:03:46 PM »
Why? It gives some security too regarding sellers who receive your money through Paypal? They have been identified which lowers the risk of being a scam?

Offline tailrustedtealeaf

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Re: Why does Paypal want documents?
« Reply #10 on: October 06, 2018, 08:29:35 PM »
Hmm. Interesting. I can see why they would want to do this to cut down on fake accounts and such, but it's still annoying.
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Offline Galactica

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Re: Why does Paypal want documents?
« Reply #11 on: October 08, 2018, 06:12:34 PM »
I think they did this to me like 15 years ago-  it was because I think that there was another person using the same IP address as me? I forget what it was. I gave them the info. Haven't had any problems...

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Offline banditpony

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Re: Why does Paypal want documents?
« Reply #12 on: October 08, 2018, 07:14:39 PM »
I personally would rather have paypal randomly confirm accounts if that's what's needed to keep things more secure...

-_- identity theft is scary enough...

So I think it's not really about YOU, but about other people who might want to pretend to be you.
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Offline BlackCurtains

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Re: Why does Paypal want documents?
« Reply #13 on: October 11, 2018, 03:38:45 AM »
Yeah, I don't mind. My main concern was why after all this time and if it was really from Paypal.
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Offline achab1984

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Re: Why does Paypal want documents?
« Reply #14 on: October 17, 2018, 05:28:16 PM »
I would either call them or do a live chat on there site. I had better luck doing a live chat on there then getting a working phone number!