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Brightberry, actually all my communication with PayPal has been over the phone not via email.
Something just occurred to me. If PayPal doesn't cover damage to products by delivery companies, because it's considered a service... Does that mean the GSP is unprotected as well because it's a separate payment to the purchase? Of course, the GSP includes insurance standard, but if the shipping company claims the damage isn't covered by said insurance then would you end up in the same situation as me? Just something I've been wondering.
Quote from: Tulips on August 19, 2018, 10:32:27 AMSomething just occurred to me. If PayPal doesn't cover damage to products by delivery companies, because it's considered a service... Does that mean the GSP is unprotected as well because it's a separate payment to the purchase? Of course, the GSP includes insurance standard, but if the shipping company claims the damage isn't covered by said insurance then would you end up in the same situation as me? Just something I've been wondering.Basically, yes. A number of people have reported that damage due to GSP wasn't covered by Paypal's buyer protection, UNLESS the product was returned. And since you're in Australia, and postage is INSANE, it's usually not worth the effort to try and return the item.
GSP is just a gathering of badly thought out nightmares from start to finish, though.
I don’t understand why PayPal is saying you owe money? Didn’t you pay for everything already? Or did they refund you and now they want it back??
Quote from: Eternia on August 21, 2018, 08:12:27 AMI don’t understand why PayPal is saying you owe money? Didn’t you pay for everything already? Or did they refund you and now they want it back??yes that is what is happening to Tulips - Paypal originally decided in her favor and refunded, THEN upon reviewing the case manually, they realized that this was a situation between Tulips and the 3rd party shipping service, which Paypal does NOT cover, so of course they wanted the money back.