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Author Topic: Ebay: how to get refund after 30 days?  (Read 535 times)

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Offline Khoufu

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Ebay: how to get refund after 30 days?
« on: August 10, 2018, 06:59:06 AM »
I hadn't run into an issue on ebay yet and I thought I wonder have the usual 6 month protection from Paypal, so I gave this seller a month to ship my item. I opened a request for my item to be shipped, only to realize that ebay only will step in up to 30 days after purchase, and it has been 38 days. Is there a way I can get my money back through Paypal since the seller isn't responding?
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Offline Strawberrysweets

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Re: Ebay: how to get refund after 30 days?
« Reply #1 on: August 10, 2018, 09:43:25 AM »
If you haven't sent with Friends and family you should be able to do a chargeback, if not call paypal and hope you get a nice person on the phone or call your bank.

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Offline Taffeta

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Re: Ebay: how to get refund after 30 days?
« Reply #2 on: August 10, 2018, 02:02:40 PM »
I think that you can only file through either paypal or ebay but if ebay's window is closed I don't see why you can't go through paypal. It's definitely worth giving it a try anyway.

It isn't a chargeback exactly, it's a request for a refund due to items not received, I think. There should be an option on the transaction for you to file within your paypal account I believe.

Phoning them may help but they don't always follow through from what other people here have said about their customer service.
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Offline Sweet Daes

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Re: Ebay: how to get refund after 30 days?
« Reply #3 on: August 10, 2018, 03:23:53 PM »
I hadn't run into an issue on ebay yet and I thought I wonder have the usual 6 month protection from Paypal, so I gave this seller a month to ship my item. I opened a request for my item to be shipped, only to realize that ebay only will step in up to 30 days after purchase, and it has been 38 days. Is there a way I can get my money back through Paypal since the seller isn't responding?

The last time that I had an issue with a seller it was outside the 30 day window because of me giving them the benefit of the doubt after they told me repeatedly that they would send it "soon".

If you had the chance to file with them then you likely would not have had to deal with PayPal. The main perk there is that the return shipping and all that would be tracked by eBay, but it would not apply in your posed case. They would not have done much in the way of discipline, anyway, if they have not had repeat instances of scam-y behavior. It would have been worth to file within the window for the notch eBay would have given to their account, but it's not super integral since the issue is that the package was not sent.

In the end I still had to file with PayPal since that was the method of payment. There is a 180 day window with PayPal to file, so the appeal process for an awry transaction is super flawed. Even if you filed with eBay, PayPal may still not be on your side, even if you are in the right. They gave me my money back, though.


This is just some further stuff with my eBay experience- it's of slight relevance if you run into similar issues as the case may progress.
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Offline Khoufu

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Re: Ebay: how to get refund after 30 days?
« Reply #4 on: August 10, 2018, 05:14:01 PM »
Thanks for the suggestions. I'm sure I'll figure something out. The item was supposed to be part of a trade with someone irl and it was a good price.
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Offline Sweet Daes

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Re: Ebay: how to get refund after 30 days?
« Reply #5 on: August 10, 2018, 05:16:40 PM »
ugh, bummer. I am so sorry that it's become so complicated, Khoufu.

Luck luckies to you  :(

Offline nhal039

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Re: Ebay: how to get refund after 30 days?
« Reply #6 on: August 11, 2018, 08:12:43 AM »
Ring PayPal and they will open a case from there end.