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Big ticket (non pony) kijiji sale with a BIG problem - UPDATE, Solved.

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Thunderwing:
I had a buyer contact me wanting to buy a big ticket item from my kijiji sales. Nine of my limited edition boyd's bears plush, for a total cost of $450.

She first contacted me through kijiji, then went into text.

She contacted me in December, but needed a payment plan. So I accepted $100 a month, and the final payment of $50 the first week of June.  Once the final payment was sent, I sent a text thanking her, and reminding her that I needed her shipping address.  She sent me her shipping address, which was (name and street removed for privacy)...
Name Name
123 Street Street
Tracadie-Sheila, NB
E1X 1E2

I did up the label, and sent her a screen shot asking her to confirm it was accurate. She confirmed. And I shipped the package, with signature required and lots of insurance and tracking. Asked at the post office to confirm that the signature requirement meant that the addressee would have to sign for it, but the post office lady said no, it just meant that someone at that address would be signing for it. 

I checked the tracking today, and saw it had been delivered, but a different name signed for it. Ok. Sent the buyer a text asking her to confirm that the package had arrived safely.  She said no, she had not got it yet, that the tracking still said 'out for delivery'.  I had her double check, using the Canada post website and not an app.  I also sent her a screen cap of the website where it showed the delivered status and the name of the person who signed for it.

She then sends me a text back saying "You delivered them to Tracadie. Was supposed to be in Shippagan."

At this point, I sent her a message back with screencaps of the message she sent me with her address, and one of the photo I sent her to confirm her address and her message confirming it. So far she has not responded.

So what would you all do? Am I AT ALL at fault in this situation?  Pretty sure I covered all my bases... but hoping that it's not possible to file an 'item not received' claim for something paid for via etransfer?

Baby Sugarberry:
You shipped to the address the buyer provided, and someone signed for the package, you can provide proof of delivery.  No further responsibility beyond that as far as I can see.  Paypal can be weird about which way they side on cases but you've got the bulk of documentation on your side.  Good luck! It's never fun when stuff like this happens.  :(

Noasar:
I think you did more than enough to ensure the transaction was a smooth one and ensure that the parcel arrived at the correct destination. I don’t think you are at fault at all, it’s up to the buyer to sort out now.

Galactica:
Yikes-

Good thing you have lots of photos and emails-  I'm sure she will open a paypal case but you at least have evidence to support you did nothing wrong.

I hope it works out for you-  very frustrating.

(I would also suggest printing out those texts so you can attach them in the event of a dispute)

lovesbabysquirmy:
here is the the Interac policies:

https://interac.ca/en/interac-e-transfer-terms-of-use.html

"If you need more information or you believe that a confirmation or transaction record is incorrect, contact Acxsys Corporation, by email to [email protected], or in writing to:

Complaints and Disputes – Interac e-Transfer

Acxsys Corporation

Royal Bank Plaza, North Tower, P.O. Box 45

200 Bay Street, Suite 2400

Toronto, Ontario M5J 2J1

Canada

Any dispute or complaint must be submitted to Acxsys within 30 calendar days of receiving the confirmation that you believe is incorrect. If you contact Acxsys by telephone, you must confirm that dispute or complaint by email or in writing within ten business days. Acxsys will investigate any written dispute or complaint and advise you of its decision on your complaint or dispute in writing within 60 days. Any dispute arising out of or in any way connected with these terms and conditions or the Interac e-Transfer service will be determined by arbitration pursuant to the provisions of the Arbitrations Act, 1991 (Ontario) as they may be amended from time to time.

Arbitration may be initiated upon either party giving 5 business days’ written notice to the other. The arbitration shall be by a single arbitrator to be appointed by agreement of the parties. If the parties fail to agree on the selection of an arbitrator, then, within 15 business days of written notice, either party may apply to the ADR Institute of Canada, Inc. for a list of arbitrators pursuant to Article 10 of their Rules of Procedure for Commercial Arbitration. The parties shall then select an arbitrator from that list according to those rules. All costs and expenses of arbitration shall be borne by the parties equally, unless the arbitrator in his or her sole discretion otherwise directs. The parties further agree that any arbitration shall take place in the City of Toronto, in the Province of Ontario, Canada."

/legalese , document all your stuff and present your case if the buyer continues to push back for a refund

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