collapse

* Navigation

* User Info

 
 
Welcome, Guest. Please login or register.

* Who's Online

Author Topic: Big ticket (non pony) kijiji sale with a BIG problem - UPDATE, Solved.  (Read 680 times)

0 Members and 1 Guest are viewing this topic.

Offline Thunderwing

  • Arena Supporter
  • Trade Count: (+171)
  • MOC Mimic
  • *****
  • Posts: 4743
    • http://www.geocities.com/springwater_valley/home.html
I had a buyer contact me wanting to buy a big ticket item from my kijiji sales. Nine of my limited edition boyd's bears plush, for a total cost of $450.

She first contacted me through kijiji, then went into text.

She contacted me in December, but needed a payment plan. So I accepted $100 a month, and the final payment of $50 the first week of June.  Once the final payment was sent, I sent a text thanking her, and reminding her that I needed her shipping address.  She sent me her shipping address, which was (name and street removed for privacy)...
Name Name
123 Street Street
Tracadie-Sheila, NB
E1X 1E2

I did up the label, and sent her a screen shot asking her to confirm it was accurate. She confirmed. And I shipped the package, with signature required and lots of insurance and tracking. Asked at the post office to confirm that the signature requirement meant that the addressee would have to sign for it, but the post office lady said no, it just meant that someone at that address would be signing for it. 

I checked the tracking today, and saw it had been delivered, but a different name signed for it. Ok. Sent the buyer a text asking her to confirm that the package had arrived safely.  She said no, she had not got it yet, that the tracking still said 'out for delivery'.  I had her double check, using the Canada post website and not an app.  I also sent her a screen cap of the website where it showed the delivered status and the name of the person who signed for it.

She then sends me a text back saying "You delivered them to Tracadie. Was supposed to be in Shippagan."

At this point, I sent her a message back with screencaps of the message she sent me with her address, and one of the photo I sent her to confirm her address and her message confirming it. So far she has not responded.

So what would you all do? Am I AT ALL at fault in this situation?  Pretty sure I covered all my bases... but hoping that it's not possible to file an 'item not received' claim for something paid for via etransfer?

« Last Edit: July 25, 2018, 11:54:34 PM by Thunderwing »

Offline Baby Sugarberry

  • Trade Count: (+8)
  • Mommy & Baby Pony
  • ****
  • Posts: 1747
  • Gender: Female
Re: Big ticket (non pony) kijiji sale with a BIG problem
« Reply #1 on: June 28, 2018, 12:26:09 AM »
You shipped to the address the buyer provided, and someone signed for the package, you can provide proof of delivery.  No further responsibility beyond that as far as I can see.  Paypal can be weird about which way they side on cases but you've got the bulk of documentation on your side.  Good luck! It's never fun when stuff like this happens.  :(
G1 Wishlist  It's the final countdown! Looking to purchase the last few G1's for my collection - Watercolor Baby Sea Ponies Foamy, Misty & Surfy - Red Roses - SHS Sweet Sundrop - Springy - Teeny Tiny Snookums (#2)

Offline Noasar

  • Armour Plated Pony
  • Moderator
  • Trade Count: (+29)
  • Sweet Scoops Pony w/Charm
  • *
  • Posts: 2467
  • Gender: Female
    • Instagram
Re: Big ticket (non pony) kijiji sale with a BIG problem
« Reply #2 on: June 28, 2018, 04:16:47 PM »
I think you did more than enough to ensure the transaction was a smooth one and ensure that the parcel arrived at the correct destination. I don’t think you are at fault at all, it’s up to the buyer to sort out now.

Offline Galactica

  • Phoenix Wright Pony
  • Trade Count: (+101)
  • MIB Licensing Show Pinkie Pie
  • ******
  • Posts: 12279
  • Gender: Female
Re: Big ticket (non pony) kijiji sale with a BIG problem
« Reply #3 on: June 28, 2018, 04:18:56 PM »
Yikes-

Good thing you have lots of photos and emails-  I'm sure she will open a paypal case but you at least have evidence to support you did nothing wrong.

I hope it works out for you-  very frustrating.

(I would also suggest printing out those texts so you can attach them in the event of a dispute)

Offline lovesbabysquirmy

  • Trade Count: (+59)
  • Thailand Tornado Mountain Boy
  • ******
  • Posts: 20237
  • Gender: Female
  • ~never too old for ponies~
Re: Big ticket (non pony) kijiji sale with a BIG problem
« Reply #4 on: June 28, 2018, 06:17:04 PM »
here is the the Interac policies:

https://interac.ca/en/interac-e-transfer-terms-of-use.html

"If you need more information or you believe that a confirmation or transaction record is incorrect, contact Acxsys Corporation, by email to etransfer_support@interac.ca, or in writing to:

Complaints and Disputes – Interac e-Transfer

Acxsys Corporation

Royal Bank Plaza, North Tower, P.O. Box 45

200 Bay Street, Suite 2400

Toronto, Ontario M5J 2J1

Canada

Any dispute or complaint must be submitted to Acxsys within 30 calendar days of receiving the confirmation that you believe is incorrect. If you contact Acxsys by telephone, you must confirm that dispute or complaint by email or in writing within ten business days. Acxsys will investigate any written dispute or complaint and advise you of its decision on your complaint or dispute in writing within 60 days. Any dispute arising out of or in any way connected with these terms and conditions or the Interac e-Transfer service will be determined by arbitration pursuant to the provisions of the Arbitrations Act, 1991 (Ontario) as they may be amended from time to time.

Arbitration may be initiated upon either party giving 5 business days’ written notice to the other. The arbitration shall be by a single arbitrator to be appointed by agreement of the parties. If the parties fail to agree on the selection of an arbitrator, then, within 15 business days of written notice, either party may apply to the ADR Institute of Canada, Inc. for a list of arbitrators pursuant to Article 10 of their Rules of Procedure for Commercial Arbitration. The parties shall then select an arbitrator from that list according to those rules. All costs and expenses of arbitration shall be borne by the parties equally, unless the arbitrator in his or her sole discretion otherwise directs. The parties further agree that any arbitration shall take place in the City of Toronto, in the Province of Ontario, Canada."

/legalese , document all your stuff and present your case if the buyer continues to push back for a refund
The Bad Trader List
visitors can't see pics , please register or login

<3 Avatar:Vanilla Virus, Sig: Sweetpop, Thimble, SourdoughStomper, LyrePony, Tropical Sunset, PureNightShade, Ellis1342,KissedByThunder <3

Offline Thunderwing

  • Arena Supporter
  • Trade Count: (+171)
  • MOC Mimic
  • *****
  • Posts: 4743
    • http://www.geocities.com/springwater_valley/home.html
Re: Big ticket (non pony) kijiji sale with a BIG problem
« Reply #5 on: July 25, 2018, 11:53:29 PM »
Update! 

After sending the screencaps showing that she sent me the Tracadie address, and confirmed it as correct, the buyer went quiet.  I left it for 24 hours (she has a history of responding immediately, especially when she was pushing for pictures, etc).  After 24 hours, I sent her a simple message saying "Hey, did you figure out who's address you gave me?"
She responded with "Who is this?"

At this point, I was feeling quite yanked around. So I wrote back. "Ok. Then shall we consider our transaction successfully complete then?"
She says "Are you the lady that sent me the bears?"
I say "Our conversation should be in your history. But yes."
She says "Ok, yes, I received them, thank you."

I pressed further, wondering what the heck was up.  She finally admitted that the message she had sent me, was sent to the wrong person. 

I still have to wonder if she isn't a scammer, buying expensive things on kijiji, then telling sellers who don't document everything that there was a mistake and getting a refund.  But whatever. I have added her number, name, and address into my contacts and flagged it as "SELLER BEWARE". 

And baby squirmy - - -- THANK YOU for that etransfer info!  My bank told me etransfers are completely between two people, and if you get cheated, you are out of luck. I am going to save that info down!


Offline lovesbabysquirmy

  • Trade Count: (+59)
  • Thailand Tornado Mountain Boy
  • ******
  • Posts: 20237
  • Gender: Female
  • ~never too old for ponies~
Update! 

And baby squirmy - - -- THANK YOU for that etransfer info!  My bank told me etransfers are completely between two people, and if you get cheated, you are out of luck. I am going to save that info down!


Of course your bank told you that.  They don't exactly profit from the Interac system the way that U.S. banks do with their debit merchant system (Visa/MC processes 99% of debit transactions down South and banks bundle it into their fees). ;)  Happy to help!
The Bad Trader List
visitors can't see pics , please register or login

<3 Avatar:Vanilla Virus, Sig: Sweetpop, Thimble, SourdoughStomper, LyrePony, Tropical Sunset, PureNightShade, Ellis1342,KissedByThunder <3

Offline Noasar

  • Armour Plated Pony
  • Moderator
  • Trade Count: (+29)
  • Sweet Scoops Pony w/Charm
  • *
  • Posts: 2467
  • Gender: Female
    • Instagram
Re: Big ticket (non pony) kijiji sale with a BIG problem - UPDATE, Solved.
« Reply #7 on: September 21, 2018, 07:43:12 PM »
So glad you got this sorted. She definitely sounds like a scammer to me.