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Author Topic: Customs and a dino problem  (Read 271 times)

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Offline alkevin

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Customs and a dino problem
« on: June 26, 2018, 09:42:16 PM »
First, I did order a  JW Mosasaurus figure from a french store, today I´ve received the tracking number and it comes from China!!Now I have to pay for customs and wait an eternity for my package to arrive. Why I know this? I have a package that is "stuck" in customs for 3 weeks!!! I´ve alredy complained to the PO and customs. Today I´ve sent an email and their answer was : wait a few days. I want to really reply: "Aren´t 3 weeks enough waiting time?!" Anyone has sugestions?
« Last Edit: June 27, 2018, 12:10:07 AM by alkevin »

Offline alkevin

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Re: Customs and a dino problem
« Reply #1 on: June 28, 2018, 05:03:01 PM »
Well, I tried to contact the french store but no response. They only have email as contact form. Any suggestion?

Offline Galactica

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Re: Customs and a dino problem
« Reply #2 on: June 28, 2018, 05:25:35 PM »
Suggestion:  wait  :biggrin:

Seriously- there is nothing the store can do about customs. It's just one of those unfortunate things.

Sometimes I get my stuff from China in 10 days, sometimes 2 months.

Offline alkevin

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Re: Customs and a dino problem
« Reply #3 on: July 12, 2018, 07:49:37 PM »
I´ve received the package and they scammed me. I´m willing to give the website to put it on the black list. Seriously, don´t buy from them.

Offline Loa

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Re: Customs and a dino problem
« Reply #4 on: July 12, 2018, 10:27:16 PM »
Oh no!
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Offline alkevin

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Re: Customs and a dino problem
« Reply #5 on: July 13, 2018, 12:14:04 PM »
Do not buy from them www.mva-sarl.fr

Offline Nella

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Re: Customs and a dino problem
« Reply #6 on: July 14, 2018, 06:08:23 AM »
I'm very sorry for you. Curious, what was in the package?

Offline lovesbabysquirmy

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Re: Customs and a dino problem
« Reply #7 on: July 14, 2018, 04:32:48 PM »
Tell us about what happened.  Sadly customs and taxes are just what they are... my family has had to drive out to the airport to pick up parcels 2x this week because the tariffs increased :( 
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Offline Taffeta

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Re: Customs and a dino problem
« Reply #8 on: July 14, 2018, 11:25:09 PM »
Tell us about what happened.  Sadly customs and taxes are just what they are... my family has had to drive out to the airport to pick up parcels 2x this week because the tariffs increased :( 

I may be wrong (and clearly there are other issues), but I understood the OP to have bought the item thinking it was from France and ultimately it was sent from China. For someone in Europe like the OP that's a big significant difference. Portugal and France are both EU countries, there are no tariffs or custom barriers between them so there would be no customs delay or charge to send from one to the other.

To receive from China, however, would incur potentially an import duty and certainly would involve a delay in customs to check things out. In my experience a 3 week stretch in customs means a charge. If the UK customs are not going to charge an item, it comes right through. You can see it on the tracking that it literally spends a few minutes in the department and then is moved on. If it sits there for a day or two, you know they're doing the maths :/

In any case, I think the first issue is that the site is French but the item came from China. And if the site doesn't explain that before the purchase, then that's a problem. If it's in the smallprint, then I guess it's just an oversight.

But that is separate from whatever the other issues are.
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