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I hope this gets sorted out in your favour. I agree with what others are saying that an everyday ring should be made for everyday wear and not with a fragile design or stone. What I'm curious about is what's the actual size of the ring? Did you take it to a jewellery store to have the ring sized? If you were pretty sure the size should work for you, did she size the ring right when she listed it? I was sized wrong for a ring once and I know it could just be a mistake but it'd be nice to know for sure. If you wanted any future ring sizing advice, when I would size a person's finger and they said a size felt good, I'd always have them try on the smaller size to be sure. I'd keep going until it feels tight. Also, make sure you're using sizing rings a similar thickness to the band of the ring you're planning to get, it actually makes a difference. Good luck.
Did you use a credit card Taxel? I would assume maybe you could do a charge back if going through Etsy doesn't work.... :/ I mean that's just ridiculous it broke it that short of time and that you weren't even rough on it.
I went ahead and filed a case under "Not as described - Damaged" since its now been a week without a response. I don't want to lose the option to open a case because she's ignoring me. Fingers crossed.
I'm sorry you're going through this! I am afraid the damage isn't something you can hold the seller responsible for. If it happened during transit maybe, but you can't prove it fell just that height. And if the stone is fragile to begin with (and the seller doesn't mention it is a very strong stone in the ad).... you could have done your research before buying. It's a difficult case .
New update: the artist continues to be super shady!!!"What would it take to close this case? I agree to fulfil the reqest of the buyer and would sincerely appreciate the case being closed if the buyer is satisfied with the agreement to repair the item."