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To me it's not defective, as the item hit the floor, even smoothly, you're never safe for somethin' to broke.After, it's the seller fault on the ring size I guess, so you can base your claim on the wrong size making it difficult to wear and causing the fall who broke it.I'll just open a case to ask for return/remplacement or refund? As the vendor is not correct to it's end.Great luck with that!Edit:"The order I received does not match its description" - you can so claim the wrong size?
I would open a case. Also as a side note, you want to choose an engagement ring that is practical for everyday wear. I found this the hard way with a beautiful ring that was very comfy to wear but has a bumpy part that would snag jumpers/loose clothes. I ended up sending it back to he jeweller to have her alter it slightly. Still not good that the ring broke and wasn’t fit for purpose but it looks like it was never be meant to be an everyday rings anyway.
How disappointing... Unfortunately I never had to make a return on Etsy so I don't know the best selection. Just a thought. In general -- are lapis lazuli stones fragile at all? Is it possible she used poor quality or defective stones? (Just seeing if that might be something to help build your case).
According to the Mohs Scale, they are supposed to be between 5 or 6. I am by no means a gemologist or mineralogist, but in my VERY VERY VERY VERY limited experience with them they are pretty fragile from the start, especially if the stones are cut thin and have flaws that go unnoticed (cracks, pock marks, etc) which will affect structural integrity. Unlike diamonds (that are a 10 on the Mohs scale), their structure is much more likely to be compromised by flaws in the stone, or just being cut in general.You can read a bit more here about the stone.The fact that this was advertised as an engagement ring is head-tilting, especially since the stones are set- lapis does not naturally "grow" in a "flower" form. The petals for the lotus blossom had to be cut and set that way. Being that it's shards versus a chunk like a regular rock makes the lapis one of the worst types of rock to use for a ring with that sort of setting. Lapis is really delicate and can be affected by even makeup/moisturizing chemicals; can be scratched/marred pretty easily; and heat can affect them- especially if the stone isn't 100% undyed lapis where there is a wax coating to protect the dyed surface. It's not a stone that is recommend to wear on your hands...The thing is, not very many people know this. I learned this from working at my local Renaissance Festival. I met a gentleman that made his own jewelry, and he knew his rocks. If something was fragile then he'd tell you. It just adds to the idea that the seller is ignorant of her product, or doesn't care to inform her customers as it may deter them from buying.Please excuse me- I am rambling. I'm frustrated for the OP's situation.