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Author Topic: Having issues with a defective non-pony purchase  (Read 1180 times)

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Offline banditpony

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Re: Having issues with a defective non-pony purchase
« Reply #30 on: June 09, 2018, 11:39:11 AM »
Except in one of her messages to "Etsy" (you) she MENTIONED the refund.

Quote
"Hi there

I emailed a pre paid shipping label the day after receiving word about the defects. I offered to fix the issue with the ring or refund the cost of the ring the buyer bought the wrong size to start with based on the mistake of a jeweler. ..... "

Just keep at this. Remind Etsy this when you call them.

wait wait wait. reread this.  :huh: Your CASE title was changed from refund to repair? How does that even happen?

I feel like at this point everything is irrelevant because for whatever reason (size/breakage) she has a paper trail saying she'd refund it.
« Last Edit: June 09, 2018, 11:42:24 AM by banditpony »
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Offline bluerose9978

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Re: Having issues with a defective non-pony purchase
« Reply #31 on: June 09, 2018, 12:39:29 PM »
I read the link Nella sent and it mentions that lapis should not be soaked in water, as it would ruin the stone. I should think a gemologist as your Etsy seller calls herself should know this and would therefore not make a ring with this stone. It sounds as if this stone should only be made into earrings or a necklace at most, since the stone is so soft. And the seller should have made their buyers aware that everyday wear and tear can ruin the stone.

Please keep us updated, as I hope Etsy can help you!

Offline Taxel

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Re: Having issues with a defective non-pony purchase
« Reply #32 on: June 09, 2018, 06:49:00 PM »
I quoted that message right back to her, banditpony, and she changed her tune after tossing up some more excuses that I didn't bother to read. Suddenly she "stands by her offer to refund" despite fighting it so hard and insisting she never offered that in the first place.

But whatever. Its over. She finally went through with the refund and the case is closed. Once the refund processes I'll have my fiance help me write up an extremely honest but unemotional review.


Thank you guys for all your advice and support. Its always appreciated <3
« Last Edit: June 09, 2018, 06:52:35 PM by Taxel »
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Offline Emberfly

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Re: Having issues with a defective non-pony purchase
« Reply #33 on: June 09, 2018, 07:48:39 PM »
I'm glad that it got sorted out finally. And I hope you find a better ring in the near future.
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Offline banditpony

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Re: Having issues with a defective non-pony purchase
« Reply #34 on: June 10, 2018, 12:45:55 AM »
I'm glad this mess is finally over.

I hope whatever ring you find next is even more wonderful than the first. <3
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