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Author Topic: Help needed from the USA - Paypal settings?  (Read 225 times)

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Offline Nella

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Help needed from the USA - Paypal settings?
« on: May 15, 2018, 09:24:34 PM »
Ok, might be a strange question, but does any of the USA-members know if there has been a change in the Paypal settings? For some reason I have USA buyers making payments as friends and family although they mean to pay through goods and services. Refunding and trying again helps, but it is not the best.

It seems to be USA only, therefore I can't understand what's the problem (or which page and option should be changed). Help would be appreciated so I can explain upfront :).

These transactions are not marked as available for seller protection and I don't get the address of the buyer through Paypal. The buyers are saying they pay the goods and services option....... so I'm lost  :huh:
« Last Edit: May 22, 2018, 08:03:11 PM by Nella »

Offline tulagirl

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Re: Help needed from the USA - Paypal settings?
« Reply #1 on: May 22, 2018, 07:13:52 PM »
You can not change this feature from the sellers end, but the way to deal with this is just to simply explain to all of your buyers not to pay you through Friends and Family because it is against paypal rules anyway to pay for a good using that option.  Request that all payments must be made under the Goods Option where fees are collected and you will get an address to print a label with. It might help to mention this on your sales pages.  When you use paypal to pay for something you are given the option to choose what method you wish it to be a gift, or goods.  So, every buyer should understand this, it's not hard to see the options and they have to picked to proceed through the process to complete payment.

https://www.paypal.com/us/selfhelp/article/What-are-the-payment-types-when-I-send-money-FAQ638
« Last Edit: May 22, 2018, 07:17:16 PM by tulagirl »
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Offline Nella

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Re: Help needed from the USA - Paypal settings?
« Reply #2 on: May 22, 2018, 08:02:25 PM »
Thanks for your input :). Is there maybe an option that the buyer can select to not show the address? The thing is that the buyers say they selected the goods and services option, but the transaction doesn't show any address or the availability of seller protection.

Offline ColdRuru

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Re: Help needed from the USA - Paypal settings?
« Reply #3 on: May 22, 2018, 08:20:08 PM »
I've saw recently that the option of the "type" of payment is now a little button really hard to see under the amonth of money you want to pay, and somethimes by default it's friend & family who come first.  If you're not double checking, you can go wrong quick.
It was more easy when you had to choose which type of payment before anything else :pout:
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Offline Nella

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Re: Help needed from the USA - Paypal settings?
« Reply #4 on: May 22, 2018, 08:27:05 PM »
@ColdRuru: that would make sense why it seems to be different than previously!