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Author Topic: PayPal buyer protection for digital goods / services?  (Read 324 times)

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Offline dragonfly

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PayPal buyer protection for digital goods / services?
« on: April 02, 2018, 01:35:58 AM »
OK, so I purchased Instagram followers for a project I’m doing and I got scammed. I opened a dispute with PayPal. The merchant is actually communicating with me, not ignoring me. Originally he said the followers will be delivered “gradually” and a few messages later he said the problem with their service has been resolved.

Still no followers. Ordered last week Monday. Website states delivery within 24 hours and that if nothing had happened in 72 hours a refund will be issued. Still no refund.

Wdyt, any chance PayPal will cover this under buyer protection or do I need to file a chargeback with my bank?
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Offline Nella

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Re: PayPal buyer protection for digital goods / services?
« Reply #1 on: April 02, 2018, 07:27:29 AM »
Is that a legal thing, buying followers? I really have no idea, therefore asking.

Offline Duenia

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Re: PayPal buyer protection for digital goods / services?
« Reply #2 on: April 02, 2018, 08:06:55 AM »
Is that a legal thing, buying followers? I really have no idea, therefore asking.

Legal, yes. Although companies try to prevent it and most services that do offer followers are scams. You either get nothing, followed by a bunch of fake accounts/bots (which end up getting taken down by the social media site), or followed by stolen accounts.

I'd say give it a shot with Paypal's buyer protection. Worse they can do is say no, in which case you can go ahead and file the charge back with your bank.


Offline banditpony

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Re: PayPal buyer protection for digital goods / services?
« Reply #3 on: April 02, 2018, 11:39:02 AM »
Paypal never did in the past, but they must of changed it:
https://www.paypal.com/webapps/mpp/merchant-intangibles-update

If you could screenshot for proof or something, or show analytics, that might be helpful with "proof", if needed.

I say open up a dispute
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Offline dragonfly

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Re: PayPal buyer protection for digital goods / services?
« Reply #4 on: April 03, 2018, 03:26:03 PM »
Hmm, all right, thanks. I found conflicting information about it and couldn't tell whether or not it was an official policy change. It's been a week and I escalated the dispute to a claim so we'll see.

I feel like a sucker. It's been many years since I've gotten myself scammed lol even knowing buying followers is ripe for it. Did my research and picked the best company that seemed to fit my needs. No, it's not illegal in the sense of the word you can get arrested but IG doesn't like it and you run the risk of being banned when you do it. 

Plus, if you're actually looking for real followers who like, comment, engage and have brains (debatable) there are a lot of ways to do it on your own organically with time and effort and also services now that you can pay for who do it kosherly. But I needed something fast and dirty. And getting tangled up with this company prevented me from going to a different followers company bc I didn't want to file a claim and have these guys go, oh, look, you did too get all these followers, and it was actually the second company so right now I'm waiting and it's holding things back.
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