I usually use Dollyhair and have never had a service issue that she has not promptly corrected. I know others have not had the same experience, though. I have also ordered from RetroDolls US in the past, but I find the Etsy shop difficult to navigate between what's in stock vs. available for pre-order when I search for "nylon." That's just me being picky, though. Shannon is a wonderful person to deal with.