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In my case we usually end up having them 'signed for' by an unusually intelligent bush that apparently gained the ability to read and write while we were away from the house.
Anything goes wrong with future packages and I get back on to hermes myself as well.So, hopefully everything really is sorted out now
Hi Thanks for the update, that's really good news, that the company is taking it seriously and also some of your senders are also tackling it from the other side. It means they're more likely to take it seriously. Do you know if your most recent parcel was delivered by the same person or someone else? I would hope they had removed that individual from the roster, but it does sound like they have real methods in place to deal with stuff like complaints. That's good to know.My sister deals with couriers a lot in her job and I think she mostly deals with DPD? Although her job isn't specifically dealing with collectors, I know she ships a lot of items to people who buy them with thought to keep them MIP as they ask for details about any damage on the box and then she has to make sure it gets to the destination in good condition (mostly lego I think?) I think she has generally good things to say about them in her experience - and I know that their drivers at my parents' home address don't have the bush sign for packages (that's usually Yodel). I suspect it can be regional in terms of the quality of drivers, but that might be worth knowing. Our Hermes drivers have been ok (touch wood), they successfully delivered to me both my Paradise Estate and my huge box of pony packages safely and on time two years ago. I think it helps to compare information like this though so that black spots can be identified and maybe something can be done about the problems.But yes, absolutely, the implications for the GSP parcels are very heavy. I have heard of people who have had their packages left in the middle of a rural road because the driver doesn't want to deliver to their remote home somewhere in the countryside. It's not inaccessible, they just can't be bothered.It's one of many reasons I wish GSP sellers would consider the implications of their choices. It doesn't make life easier for the international to have to deal with the slow shipping, lack of security and delivery responsibility. Normal US post ships through parcelforce and royal mail and yes, we might have to pay customs to release a package, but the chances are we'll still get it, and it won't be wrecked :/ And if it is, there are clear processes to pursue. No postal service is perfect, but I would rather buy and have items shipped through USPS any day of the week than GSP. I won't buy MOC through GSP because I can't trust them on lots of levels.Although I suppose the intelligent bush might be sad if I never had courier deliveries. I just worry it might start ordering parcels for itself now
Hi Thanks for the update, that's really good news, that the company is taking it seriously and also some of your senders are also tackling it from the other side. It means they're more likely to take it seriously. Do you know if your most recent parcel was delivered by the same person or someone else? I would hope they had removed that individual from the roster, but it does sound like they have real methods in place to deal with stuff like complaints. That's good to know.
Although I suppose the intelligent bush might be sad if I never had courier deliveries. I just worry it might start ordering parcels for itself now