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Quote from: bright rabbit 1 on November 15, 2017, 10:05:33 PMWe have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes.WOAH, huge jumping to conclusions!
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes.
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.
So sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.Quote from: Loa on November 16, 2017, 12:53:11 AMQuote from: bright rabbit 1 on November 15, 2017, 10:05:33 PMWe have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes.WOAH, huge jumping to conclusions!Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.
Oh no grrr so annoying The thing with Hermes and myhermes is they use independent delivery people (hence y they don't have uniforms and drive their normal cars) not sure if they are given training or not.Everything that has happened to your parcels is clearly down to this one delivery driver. Not sure when this all happened, but it may have sparked these changes. Our myhermes lady (talks to mum a lot as she is here so much lol), told mum last week that myhermes (presuming hermes too as my hermes is just a small branch off of hermes) have put all these new regulations in when a parcel is delivered.They now have to take a picture of where they have left it if no one is in and take a picture when it's delivered. When they take a picture they have to make sure they also get the house in the background or at least something recognisable to the owner so they can see its been delivered to the right address (if anything happens) there were a few other things they had to do now too, some quite silly but clearly needed for those delivery drivers who have no common sense. Luckily our lady is lovely and has great common sense.(she did say if they don't do all this they don't get paid or pay is docked) We have had something delivered over a year ago had fragile stickers over it and arrows saying this way up please.... The myhermes driver our customers end threw it over their fence.... Literally threw it.... Straight onto theur patio so it completely smashed, it was a heavy china.. (Quite thick china).. Large elephant... Why the delivery guy thought it was okay to chuck it over a fence is beyond us.(think hermes is for large companies where as myhermes is for smaller companies and the public.. Not 100% sure though just know our delivery lady delivers both) I think myhermes and hermes are trying to get better but its taking time they really do need to spend some time training their drivers.... Some really need a common sense lesson. (some are really good delivery people though)Quote from: bright rabbit 1 on November 15, 2017, 10:05:33 PMWe have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.WOW.... well that's not fair is it.... Its not to do with what country they come from. It's to do with training and common sense. There are people in every single country that do not have common sense including the UK. This is why companies train people, which i don't think hermes or my hermes do, they really need to if they don't. My boyfriend is Swedish has common sense and is 100% smarter than me (currently getting his masters in biochemical and chemical engineering)
Quote from: Shaz on November 16, 2017, 01:23:50 AMSo sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.Quote from: Loa on November 16, 2017, 12:53:11 AMQuote from: bright rabbit 1 on November 15, 2017, 10:05:33 PMWe have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes.WOAH, huge jumping to conclusions!Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.I don't have problems with Polish Hermes people (only Amazon.uk ones).i can't help jumping to conclusions, it's who I am.
Quote from: bright rabbit 1 on November 16, 2017, 05:21:44 AMQuote from: Shaz on November 16, 2017, 01:23:50 AMSo sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.Quote from: Loa on November 16, 2017, 12:53:11 AMQuote from: bright rabbit 1 on November 15, 2017, 10:05:33 PMWe have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.You must of had someone who's foreign, who doesn't know that it's important to not open boxes.WOAH, huge jumping to conclusions!Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.I don't have problems with Polish Hermes people (only Amazon.uk ones).i can't help jumping to conclusions, it's who I am.Sorry, but you're 25. If you can't adjust to the fact that there are people of all nations in the UK, and on the Arena, you need to reconsider your attitude.
Umm...29 is my age. As you can see I revised my statement. (Ismeal from Dragon Age 3 got of my iPad, hence why he put i can't help jumping to conclusions, it's who I am never let a spirit get ahold of your iPad)
Well, thank goodness for the bush I guess Taf. Sounds like a real keeper. I'd rather they just leave the package on my doorstep, then debox or shove it in my trash can, or worse. Still, they totally need to be held accountable for bad employees same as any other.