On November 5th, I ordered something (non-pony) from Amazon.com to be delivered to the UK, and the next day it shipped, saying it was being delivered by a courier called I Parcel. I didn't think anything of it, though I'd never heard of that company. It's not due to be delivered until the 20th, and so far I'm getting regular updates as it goes to different carrier facilities. I had to get the item imported as it was never sold in the UK.
I decided I'd have a look at customer reviews of I Parcel and yikes! Most of them are really, really bad, saying things like the item was delivered to the wrong address, or wasn't delivered at all. I've also heard that a lot of containers fall off ships as they cross the Atlantic, which didn't help my worries. I'm not too bothered about the item arriving quickly- as long as I know it is going to arrive.
I know people are more likely to post a review on a site like Trustpilot if they had a bad experience, so it might not be an accurate representation of the company, but there must be something wrong if so many people had such negative experiences.
Has anyone here ever used I Parcel, and if you have, did you get a straightforward service or were there complications?