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If the delivery estimate date has already passed with no communication from the seller, I would open that case now.
How long has it been since you sent the second message? I say give them 48 hours to respond to the second message, just in case for whatever reason the first one didn't go through. If it's already been more than 48 hours since you sent it, I'd go ahead and open a case.You're not being impatient at all.
If I don't hear back from them should I post their ebay name? They have other mlp stuff for sale.
Okay so 3 hours after opening a case they magically got back to me claiming they were attacked at work and were in the hospital and thats why even though they marked the order as shipped they didn't actually ship it. Supposedly they will ship my order on Monday. As someone with very poor health, I want to be sympathetic really I do, but I just find it a bit hard to believe considering "being in the hospital" didn't stop them from posting new listings regularly. Its also a bit odd that they just happened to get home from the hospital right after I just so happened to open a case against them.For right now I am keeping the case open until I receive my order.
For right now I am keeping the case open until I receive my order.
I feel sorry for people who genuinely have gone through some bad experience or health issue that's stopped them from shipping/communicating on time... but... as the others mentioned too, in this case I'm not buying it. If the person can list items during that time, then they could surely have answered your message. And what about those items listed? if the seller was genuinely stuck in hospital all that time, then what if other buyers had bought their items? it would be very stupid to list items for sale without being able to either check the condition of the item or be able to post it if it sold - and how did they take pics for it hmm?... nope, I don't think this seller is being honest with you.
So after the sob story I told her I was sorry that happened to her and that if she could give me my orders tracking number that would be great. It was pretty clear she wanted me to close the case but I politely informed her that I wouldn't close the case until I received my order, however I also added that I wouldn't advance the case if she would just send the tracking information. After she saw I wasn't going to close the case she just stopped talking to me. I attempted to communicate with her 3 times through out the week, with no response. The complete lack of communication made me escalate the case this morning and eBay refunded me in about 3 hours, obviously siding in my favor. So the sellers name is missbee910, she does have other MLP stuff for sale, however I personally will not be buying from her again.
Okay so 3 hours after opening a case they magically got back to me
I had a feeling that was her angle. I'm glad you got your money back.