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Wondering what the post service would do with a seized Brother pony o.o
What tulagirl said. If the postal system damaged it and you have insurance, but you file a claim, the item is now the postal system's property and they can refuse to refund you until you surrender the item.
In some cases, where Extra Cover is not purchased, compensation up to a maximum of $50 and a refund of postage may be payable, or we may elect to repair or replace the item up to $50 value, at our absolute discretion.
Items received damaged or missing contentsPresent the damaged item and the packaging at a post office for a damage report to be completed. Please note that not all of our post offices are able to complete damage reports. Please ask at your local outlet or look for post offices listed as Post Shops or Business Hubs in our locations and hours tool.Complete a Customer Service Complaint form (available in-store) and leave the form, the item and all packaging with our retail staff for processing.Provide supporting documentation as requested. This may include proof of identity, statutory declaration, postage or point of sale receipts and item details.