When and How to Complain?

[archidraca]

I have some non-pony purchases that supposedly were shipped from Hong Kong that haven't made their way to me yet and I'm wondering if it's worth screaming at the Sellers at this point. I've an ever increasing stack of Eeyore Tsum Tsums that I would like to finish filling out as much as possible.

I've waited 60 days for the one that has been sitting on my Purchased list and almost as long from the other. Different sellers. In that time I've had packages arrive from the UK, China, Sweden, and Japan. I'm pretty patient when it comes to international shipping as I know not every Post is as great as the ones I have.

1. Should I escalate the one that's still under 60 days since it has a Tracking number that says it's been shipped or be ever patient?

2. Should I give up on the one that's over 60 days and just let the Seller know that I never received my product? Is there a way to recoup the little money I spent on that?

[Mkia]

Dis you purchase through eBay/PayPal?

[archidraca]

Through eBay.

[northstar3184]

What's the tracking say the status is on the items?

I'd notify the sellers that you haven't received your items.

I can't recall how many days you have to file a claim through ebay, but it's 180 days through PayPal right? Hopefully, another member will verify that.

I wouldn't scream at the sellers though. Sometimes there's issues with the post office that are beyond the seller's control.

Case and point: I had a package ship from China back in January that had tracking that completely stopped at a sorting facility 90 minutes away from me. For a month afterward all it said was "in transit". Come to find out the package was damage/torn open by a sorting machine and so it was never delivered. I notified the seller, and he reimbursed me for the item.

If you have a seller who doesn't respond to you within say 48 hours, then I'd open an "item not received"  case through ebay. But go the route of checking with the sellers first and see what info they provide you.

[archidraca]

The one with a Tracking number is like this:

Tracking #:AA######YN
Carrier:Hong Kong Post
Status:ACCEPTED - IN TRANSIT - DELIVERED
The seller has provided a tracking number. The tracking status will be updated once the shipment reaches the carrier.

There's still to the 19th before it's officially AWOL but the 21st would be 60 days so... it's a rather tight window.

[Stormness_1]

I'd give the sellers a heads up, 2 months is plenty of time for mail to arrive internationally, even from Hong Kong, which is notoriously slow.

[Thunderwing]

I would let your seller know, and then file with paypal the day before it expires.