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If you do choose to leave a negative feedback, I'd message the seller first. Let them know how you feel, and maybe you can get it sorted out without having to leave the negative feedback. Did you show them the pictures?
Quote from: Kikwifluff on April 02, 2017, 10:06:53 AMIf you do choose to leave a negative feedback, I'd message the seller first. Let them know how you feel, and maybe you can get it sorted out without having to leave the negative feedback. Did you show them the pictures? ^I second this; you can ask for a partial refund and see if they are eager to do that and help make it right. Maybe they're not an experienced seller and they didn't know how to respond, besides saying sorry, when you sent your disappointed message. We can hope, right? I would recommend, though, even if you leave a positive, mentioning that the seller initially shipped the item in a way that damaged the item but gave you a partial refund; then future buyers can know what happened.It looks from the second photo like they sent the pony wrapped in wrapping paper with the green side touching Buttons and then put her in a mailer of some type? It's *possible* that they were trying to make the package both more secure and nice-looking and didn't realize that the green paper would rub off on her. Sellers sometimes ship items to me wrapped in decorative paper for presentation's sake, though usually not with the colored side touching the item. And when I first started selling several years ago, I would wrap my ponies in colored tissue paper (and then of course put them in a bubble mailer); then somewhere I heard that this could rub off on ponies, so I stopped doing it (thankfully no buyer ever had a problem with the tissue paper, maybe because I used pastel colors). Nowadays I just ship ponies in a Ziploc bag and bubble mailer (unless, of course, they're wingers or otherwise fragile). Anyway, in the best case scenario, maybe this seller honestly didn't realize what could happen to a pony exposed to wrapping paper. Hope you can get it sorted out!
Quote from: Kikwifluff on April 02, 2017, 10:06:53 AMIf you do choose to leave a negative feedback, I'd message the seller first. Let them know how you feel, and maybe you can get it sorted out without having to leave the negative feedback. Did you show them the pictures? ^I second this; you can ask for a partial refund and see if they are eager to do that and help make it right. Maybe they're not an experienced seller and they didn't know how to respond, besides saying sorry, when you sent your disappointed message. We can hope, right? I would recommend, though, even if you leave a positive, mentioning that the seller initially shipped the item in a way that damaged the item but gave you a partial refund; then future buyers can know what happened.It looks from the second photo like they sent the pony wrapped in wrapping paper with the green side touching Buttons and then put her in a mailer of some type?
Well I am hoping they just didn't know and it was an honest mistake. I have received a full refund and they were nice about it.