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All the British terms for this kind of behaviour are not really PG.
Definitely be honest with feedback, and mention that only part of the order was sent. I'd also ding stars for both postage and communication - they should have asked first before shipping! They communicated, but not when it was crucial to do so!
Well... for anyone interested in an update.I have left a terse negative on the seller's feedback. I then opened a case after sitting there and thinking on it a moment. I probably should have contacted the seller first. My inexperienced bad Unfortunately most of the ponies are in crap condition - hair cuts a plenty and several are damaged beyond repair by way of chew marks (actually splitting the vinyl). I could see a couple of chews in the pics (and I thought all those ponies had been retained by the seller), but there are lots of hair cuts and damage that was not obvious or mentioned in the description, which was along the lines of 'some ponies in better condition than others'. I am especially pissed to find Baby Lucky Leaf's horn missing entirely.I have opened a case based on item not as described, asking for some form of reimbursement. I feel a bit sick doing it, actually. I hate this sort of thing and dread what response I'll get.I have never opened a case like this on ebay before. If I am not happy with their response do I just let ebay decide? Who ends up out of pocket if the seller refunds something but not enough? Does ebay fork out the rest?Sorry for the questions If I can draw from anyone's past experience that would be helpful xx
You sound terribly unhappy. eBay usually sides with the buyer. You did the right thing opening the case. Since you are unhappy and the seller handled things so poorly in the first place, I would ask for a full refund and send them back. The seller will be more than likely asked to refund the shipping cost, so just wait for the case to finish and be closed out. I wouldn't budge on this stance if I were you. eBay and a future buyer needs to know the condition is bad and this seller doesn't know what they are doing.
I have never opened a case like this on ebay before. If I am not happy with their response do I just let ebay decide? Who ends up out of pocket if the seller refunds something but not enough? Does ebay fork out the rest?
Sorry for the late reply, and thanks, Stormess and nhal.Well... I did hear back from the seller initially. As expected they didn't take too kindly to my message to them. They sent back three replies, in relatively quick succession... the first being saying that I was expecting a lot from 20yr old toys... that they'll not issue a refund and quote "Children cut toys hair, and dogs chew on toys." Then they tried to tell me again that me receiving 30+ toys was acceptable (which I strongly disagree with - I still maintain I should have received ALL of what was in the pictures). Then they came back again, saying that they've wasted enough time and the most they can offer is $5.My husband told me to walk away from it. Frankly, the seller just got me pissing steam out my nostrils like an angry bull, and I couldn't. I probably over-reacted but I felt a very injured need to counter their ridiculous arguments. I said that I would accept the $5 refund, but I could not control the part of me that disputed that used condition constituted toys beyond repair (especially when those irreparable bits were hidden in the photos by either being bad side down or {perhaps strategically) covered by hair) I haven't heard back from the seller (my last reply to them was on 27 March) and I certainly have not received a reimbursement. Maybe they are hoping I will just go away - I bet they certainly didn't appreciate me having a (diplomatic) go at them over the definition of used condition . Still... now I am sticking to the principles of the matter and I have just now (3 days after the last comms) asked if they are intending to proceed with the refund. I am hoping they will do it to get rid of me, but if not, I think I will get ebay to intervene. I don't want to return the items and draw this out further. Right now I just want the bloody pathetic $5. I know I should just leave it, but then they unjustly win, don't they?Ebay says that you can ask them to step in by going to your purchase history. However, I can't see anything that would be a click away in order to do this if required? Can anyone clue me in, please?
I think at this point settling for $5 lets that person win .... I wouldn't let the seller get away with what they've done TBH even if it is a pain to sort it
This whole situation is just a nightmare. This seller is being unbelievably unprofessional, petty and immature. They really have no business selling if they are going to behave this way. The argument that "Children cut toys hair, and dogs chew on toys" just blows me away. Maybe they do but you need to disclose these kinds of things clearly in your listing! Especially the chew marks/missing body parts... For me that goes above and beyond just being "used" or played with.