DollyHair issue (1-4-17 Final update)

[piinkypiie]

maybe with the holidays and stuff, it might be a little slow? Hang in there! hopefully u get ur hair!

[TwinkleEye]

Sad to read about the problems with Dollyhair.com.
I order from Germany (small amounts max. 6 bags) and had never problems with her shop. I love the quality of the hair, the careful packaging and that many colors matches the vintage ones.

Only thing I can agree is the communication problem. I have contacted her last year because of some colorchanges via email but got never a feedback.

[Khayman81]

I have tried RetroDolls, quick sending really quick from UK and the hair looks great. So even without rehairing yet, I can recommend it.

[wystearya]

1-4-2017 :

Well I got the package today and inside was the long-awaited Diamond MLP hank.   

There was no note.  So I have still had zero communication.   

At least I did finally get what I ordered.  >> I have canceled the Paypal case.

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I am glad this is finally over.

Never going to order from Dollyhair again.   The hair may be nice, but it's honestly not worth the hassle in my book.

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Thank you all for the information and support during this!

[Taxel]

I'm glad you finally got your hair!

[Stormness_1]

Glad you finally got your hair! I must agree with so many others here and say that Dollyhair takes AAGES to ship anything out. I've only done one order with them, but they are slow, and communication is atrocious. I emailed to ask if an OOS colour was coming back in stock soon (if it was I would have waited and included it in my order, more $$ for her!) but got no reply at all. I've never ordered from retrodolls, but I made an enquiry about a colour match, and got a pretty fast response. I'll be ordering from them if I ever get around to doing any more rehairing!

[Khayman81]

Glad you finally got your hair! I must agree with so many others here and say that Dollyhair takes AAGES to ship anything out. I've only done one order with them, but they are slow, and communication is atrocious. I emailed to ask if an OOS colour was coming back in stock soon (if it was I would have waited and included it in my order, more $$ for her!) but got no reply at all. I've never ordered from retrodolls, but I made an enquiry about a colour match, and got a pretty fast response. I'll be ordering from them if I ever get around to doing any more rehairing!

I send a question about hair to retrodolls and never got an answer but i guess i typed my email wrong. Anyway I ordered some hair and 5 days later I got them. With Dollyhair this is the time they take between the payment and the shipping! I really prefer retrodoll :-)

[Ringlets]

I'm glad that you finally got your hair      . I'm sorry that you didn't have a good experience though. I haven't tried retrodolls TBH. I used to buy my hair from My Little customs in the Uk - same as dollyhair I think, but not sure if they are still going..its been a while since I had time to rehair *sigh*

[glitterball]

re: retrodolls
I buy from them and they ship fast (UK), not had a problem yet.

I would really like to buy from DollyHair as they have a detailed MLP colour-matching list (unlike retrodolls) but I am feeling a wee bit wary after reading about the experiences of recent customer transactions.  I hope the issues get resolved soon!

[Galactica]

re: retrodolls
I buy from them and they ship fast (UK), not had a problem yet.

I would really like to buy from DollyHair as they have a detailed MLP colour-matching list (unlike retrodolls) but I am feeling a wee bit wary after reading about the experiences of recent customer transactions.  I hope the issues get resolved soon!

Well, the issues have been going on for many many many years- so I don't think they will resolve. Things just get better for a while and then, inevitably, worse.

[glitterball]

Heads-up -
I ordered some pony hair and they arrived safe + well to the UK within 10 days - so I am happy! 

[MissGodiva]

Holy flutter ponies, batman!
Got my latest order in record time and inside was a handwritten note from Tina about my lost order from November.
She gave my a number, I called and my hair is on its way!
Woohoo. No issues getting a hold of her either.