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I get that people are saying this is just how this person works, but it's not really good business practice, in my opinion anyway. Needless to say as a first time customer this caught me off guard completely. I didn't expect to get no reply whatsoever should an issue come up.
Ok, I see.Well, I am going to email one last time. If I hear nothing in a few more days I guess I will file with Paypal. I hate to do that, but... the complete lack of communication is not helpful. :/I get that people are saying this is just how this person works, but it's not really good business practice, in my opinion anyway. Needless to say as a first time customer this caught me off guard completely. I didn't expect to get no reply whatsoever should an issue come up.
Quote from: wystearya on December 12, 2016, 03:05:18 PMI get that people are saying this is just how this person works, but it's not really good business practice, in my opinion anyway. Needless to say as a first time customer this caught me off guard completely. I didn't expect to get no reply whatsoever should an issue come up. People keep buying from her so she has no reason to put in the effort of even halfway decent customer service or keeping orders straight. Any other small business that did this would've failed by now :/
Quote from: Taxel on December 12, 2016, 10:27:00 PMQuote from: wystearya on December 12, 2016, 03:05:18 PMI get that people are saying this is just how this person works, but it's not really good business practice, in my opinion anyway. Needless to say as a first time customer this caught me off guard completely. I didn't expect to get no reply whatsoever should an issue come up. I think it's because our hair suppliers as so limited and she is more well known for her hair in the community. I love that other sellers have stepped in and are starting to provide alternatives, but she is still the one that pops up the most and even just googling hair to purchase she pops up. Also, it's so hit and miss. Some people never have issues ever and then others it's constant problems.People keep buying from her so she has no reason to put in the effort of even halfway decent customer service or keeping orders straight. Any other small business that did this would've failed by now :/Yes it's very frustrating! She is on my Bad Trader List but people still continue to give her business!
Quote from: wystearya on December 12, 2016, 03:05:18 PMI get that people are saying this is just how this person works, but it's not really good business practice, in my opinion anyway. Needless to say as a first time customer this caught me off guard completely. I didn't expect to get no reply whatsoever should an issue come up. I think it's because our hair suppliers as so limited and she is more well known for her hair in the community. I love that other sellers have stepped in and are starting to provide alternatives, but she is still the one that pops up the most and even just googling hair to purchase she pops up. Also, it's so hit and miss. Some people never have issues ever and then others it's constant problems.People keep buying from her so she has no reason to put in the effort of even halfway decent customer service or keeping orders straight. Any other small business that did this would've failed by now :/
Just send an email myself. My last shippment went out on the 8th. Still sitting in pre shipment mode.As well as I got no response regarding my order from 11/26 that went to the wrong addy.I told her that if I didnt get a response in 24hrs that I would be processing paypal claims.I hope she comes through. I dont want to spend the first part of my new year testing out new hair suppliers.
Quote from: Taxel on December 12, 2016, 10:27:00 PMQuote from: wystearya on December 12, 2016, 03:05:18 PMI get that people are saying this is just how this person works, but it's not really good business practice, in my opinion anyway. Needless to say as a first time customer this caught me off guard completely. I didn't expect to get no reply whatsoever should an issue come up. People keep buying from her so she has no reason to put in the effort of even halfway decent customer service or keeping orders straight. Any other small business that did this would've failed by now :/It helps that between her and Retrodolls, these are the two primary (only?) sources for buying the range of nylon & seran- for the entire customizing world of doll and pony folks.
Still not ok in my book. I will know to avoid Dollyhair in the future.I have opened a case with Paypal. However it went to the 3rd party checkout system for the Dollyhair site and not to Dollyhair themselves.. I do not know how this will work out.I doubt the 3rd party can or will do anything, and in that case I will escalate with Paypal.