Hello,
Where do I start! I've been selling some ponies on ebay over the last couple of months and all has been going well up until the last time I listed some G4 ponies. So I listed G4 Diamond Rose and Starswirl and the item ended up selling in the $70's and I was stoked, I sent the items in regards to the shipping purchase which was economy no tracking, and provided a copy of the receipt to the buyer the next day. I'm more than happy to do tracking as long as this is paid for by the buyer. About a month later the buyer contacts me saying the items haven't arrived and enquired about how long shipping should take. According to our postal system, they said roughly two weeks to which I advised the buyer of this but was happy to work something out. About a week after this the buyer contacted me asking for a refund of half of the amount.
This is where I decided to look into the buyer a little more closely, I'm giving them the benefit of the doubt as we all start with no feedback however when they bid on my item they only had 3 feedback, they now only have 4. This made me wary given the amount that was paid for the items I sold. I then notice that they only joined ebay 6 days prior to buying my item. Bear in mind I've been with ebay since 1998 and have a 100% rating with about 300 transactions.
About 3-4 days after asking for half in a refund a request was opened in ebay and they wanted a refund, I replied with my version of events and received a reply today 3 days after my response advising they would accept half again, bear in mind the request has to be dealt with today as its the last day according to ebay it has to be dealt with before they refund the buyer the full amount. So I went in this morning to issue a refund of half as I had received a reply from the buyer only to find out that the only option I can do through ebay is for the full amount. I then went to paypal to see if I could refund half and I can't because ebay is holding the payment. I have rung ebay 3 times and spoken with someone in regards to this and each time I get transferred the call drops out.
At this point in time I feel very dissapointed with ebay, I'm trying to get this resolved and its proving very difficult, the fact that I've done the right thing, have excellent feedback and now looking at having to refund the whole amount for this issue to be resolved. How can I prove the buyer hasn't received the items and is claiming the refund because it was a large amount, this whole transaction has left me with a bad taste in my mouth and dissapointment in ebay.