Hi!
I'm the seller. ^^
And yes... the pony is still in customs. I got a letter from customs asking for some extra information about the item. I sent all the documentation they asked for and a letter explaining that this was a returned good. Yesterday I got another email saying that in the following days I would get another email with the amount I have to pay... Haven't got anything yet and I'm checking the customs website, but the status hasn't changed. So we can only wait.
I hope they don't charge me much... And I'm glad I read through the posts because I've learned some things I didn't know. It's the first time this happens to me too, so many things I don't know how to handle.
@marblecheshire I sent you some PM's this past days with the update. Did you get them? As I've been doing, I'll keep you posted.
Hugs!