Maybe I'm just venting... But I don't think these terms are fair.

[LadyMoondancer]

If she used that exact phrase, i think that counts for extortion under ebays rules, doesnt it?

Oooo yes, you're right!  It's against eBay's rules to say "If you don't give me a partial refund, I'll leave you a negative."

[goddessofpeep]

That is classic feedback extortion.  I think it's time to stop trying to work it out with the buyer, and report her to ebay for feedback extortion.  I wouldn't tell the buyer that you've been discussing it with anyone else.  That's likely to cause a twitchy buyer to go totally crazy. Honestly, I don't think you'll get anywhere good trying to work this out with her at this point.  Unless of course you want to see if you can get her to say anything else you could use as evidence since her "I'll ruin your seller's account" comment is a bit vague.  It should be enough on its own though.  Just let ebay know that she has threatened you unless you give her money.  If she does give you a negative, and ebay does side with you about the feedback(as they should), they should remove it and block her from leaving you ANY feedback.  They might even do something to the buyer as well, but I don't know how hard they come on a first time offender.  If it's not her first time, she may eventually get booted from ebay.

http://pages.ebay.com/help/policies/feedback-extortion.html

I'd also add her to your blocked bidders list.  I'm sure a lot of other sellers would love to add her to theirs as well.

[Galactica]

I would report her to ebay for feedback extortion

[giggles]

This is the same buyer my friend is dealing with and they did the same thing to her.  Threatened to leave bad feedback if she didn't send them money for shipping first even though they'd already opened a paypal claim, etc.

Post Merge: June 01, 2016, 10:07:55 AM

Here's the exact message, originally they wanted a $50.00 partial refund on a $90.00 pony.  After my friend accepted the paypal solution of full refund with return of the pony, the buyer sent this message:

Hi,
Just wanted to noticed that Ebay decided me to return the pony to you.
I'm ok to do that, but as I already explaned, I need you to send me the shipping cost of $22 before I ship.
This because I have no guarantees that once you receive the pony back, you will add the $22 to the refund of my purchase, and I risk to remain uncovered of the shipping cost.
In case you will not allow the return, I can accept at least a partial refund of $20 of my purchase.
In case you will not do neither of these 2 options I will leave a very negative feedback to your seller account.
I will wait until tomorrow to take measures on you.
Please choose what you prefer do do and let me know.
Thanks.

[Galactica]

Such a shame, it seems she is extorting many people.  She should DEFINITELY be reported and kicked off ebay...

[LadyMoondancer]

This is the same buyer my friend is dealing with and they did the same thing to her.  Threatened to leave bad feedback if she didn't send them money for shipping first even though they'd already opened a paypal claim, etc.

Post Merge: June 01, 2016, 10:07:55 AM

Here's the exact message, originally they wanted a $50.00 partial refund on a $90.00 pony.  After my friend accepted the paypal solution of full refund with return of the pony, the buyer sent this message:

Hi,
Just wanted to noticed that Ebay decided me to return the pony to you.
I'm ok to do that, but as I already explaned, I need you to send me the shipping cost of $22 before I ship.
This because I have no guarantees that once you receive the pony back, you will add the $22 to the refund of my purchase, and I risk to remain uncovered of the shipping cost.
In case you will not allow the return, I can accept at least a partial refund of $20 of my purchase.
In case you will not do neither of these 2 options I will leave a very negative feedback to your seller account.
I will wait until tomorrow to take measures on you.
Please choose what you prefer do do and let me know.
Thanks.

That is awful!  Giggles, please tell your friend to report her for feedback extortion.

See, THIS is why sellers should be allowed to leave negative feedback on buyers!  There is no way to leave a red flag for other sellers!

[Skeen]

Return shipping is the responsibility of the buyer unless the item is grossly misrepresented, right? 

I agree, report her for fb extortion, block her, and post her name here so no one else has to deal with her. 

[bluerose9978]

This buyer is just another reason why I am glad I don't ship to Italy. What a horrible person!

[Galactica]

Return shipping is the responsibility of the buyer unless the item is grossly misrepresented, right? 

I agree, report her for fb extortion, block her, and post her name here so no one else has to deal with her.

Yes, please do post her ebay name-  she is a menace.

[HorsingAround]

Unbelievable!!! Who knows how many sellers have fallen for her scam.   

Is it okay to post her eBay username here or would that be inappropriate? I really don't want any other nice pony people getting scammed by this individual.

[lovesbabysquirmy]

At this point, I think A LOT of us would appreciate knowing what this person's Ebay ID is... 

[Artemesia's Garden]

And me.

[Thunderwing]

Yes, you can post her ebay name here so the rest of us can avoid her!

[Baby Sugarberry]

Concur with cutting off all communication at this point and reporting directly to ebay - this is classic scamming behaviour, fear mongering and extortion. I wouldn't post their ebay username until this is resolved one way or the other officially - don't give them any ammunition.  Wouldn't mention any outside forums either. 

[HorsingAround]

Concur with cutting off all communication at this point and reporting directly to ebay - this is classic scamming behaviour, fear mongering and extortion. I wouldn't post their ebay username until this is resolved one way or the other officially - don't give them any ammunition.  Wouldn't mention any outside forums either.

This is what I've been thinking as well and why I've been reluctant to disclose her username.

In response to the last message I received from her, I politely said that I think that it's best to proceed with putting this in the hands of the resolution center. I have yet to hear back from her.

I'm speculating that she may be trying to avoid opening a claim as she recently opened one against giggles friend. I imagine if there are multiple complaints coming in from one buyer that could be a red flag for eBay. However, if she is able to negotiate partial refunds from sellers without escalating things to the resolution center, then I'm thinking eBay would be none the wiser and this sort of behavior could go on indefinitely.