Problems with Build-a-Bear's website?

[hathorcat]

I am going to pop this over to Trader Support for you

[Lucky_Ladybug]

Cool.

Sorry, one more question. While this order actually isn't Pony-related since I couldn't apply my $10 coupon to Muffins because of that Pony sale going on (that wasn't as good as my coupon), I am still hoping to somehow get her in the future. But what happens when Ponies ship? Are they crammed into the house box instead of being allowed to stick their heads out, like they do if you get them in store? I remember several people saying that their Ponies were crammed in completely. How did they arrive? Were their ears all bent from being entirely in the house box?

[Ponyfan]

I've ordered Princess Twilight and Luna from BAB's website since the closet store is 6 hours away, Both of my ponies were fully inside the house box inside the shipping box when I opened them. My Twilight's wings were a little bent. Luna's wings were hardly bent at all. One of my Twilight's ears is bent but she still looks pretty.


Ponyfan