Hi!
I'm asking help on behalf of my friend.
She bought an item from Ebay and it was sent as " international first class package international service and features priority mail international parcel ". First question, does this type of package include tracking?
On USPS-website there is only mention about pre-shipment info and then 9 days later "delivered, In/At Mailbox" and the same city that the package left. Second question, does anyone think it is possible that the package came all the way to Finland and then back in 9 days? The seller says the package did not come back to him/her.
My friend had just moved and she had the old address in PayPal but Finnish Post re-directs the post for a while after the change so I don't think it was the problem..
The seller asked about the package from USPS and they answered they can't do anything about it. And our customs has no trace about the package.
So, third question. Can my friend ask refund via Ebay? Will ebay automatically be on the sellers side for the wrong address?
Sorry for so long posting, hope someone reads this and can help