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I thought if they have altered the item they can't return it? Since its not returning in the same condition it was sent it?
I don't agree with what has happened at all and I don't think this pony is a rehair and i am just going slightly of topic but i just have to put it out there in nirvana world beheading a pony (with no harm to the plug) doesn't devalue a pony. Many collectors will pop heads of very expensive ponies to make sure there is nothing yuck lurking in there or to check to see if its not a rehair (sadly to many collectors have been sold undisclosed rehaired ponies) so I don't think the price of the pony is lowered i don't think its an issue. I do feel for you thou zora, the buyer is very wrong in this case
It's just a lost cause and your pony is better off with a collector who will appreciate her.
Sounds like you are selling too minty ponies there Zora