When to open an item not received case on eBay *Received*

[Galactica]

Sometimes being a pest really does do the trick.

Glad she decided to send them to you-  I hope they are packaged okay!

[emery]

Excellent! I'm glad you were persistent and hopefully they will arrive safe and sound!

[Ringlets]

Thats good to know that they finally responded and gave you a tracking number!   Hopefully your ponies will arrive safely now  - yes persistence pays off sometimes   

[lovesbabysquirmy]

Keep us updated!    Good to hear that they are winging their way to you now!

[Stormness_1]

Glad to hear they are finally on their way!

[michelle53]

I received my ponies today!!  They were crammed into a mailer envelope, but at least I have them in my possession.

Now what do I leave for feedback? 

[ponylady]

I would probably leave a positive, mentioning there was a small issue with postage and maybe slow to communicate but it worked out in the end. Then you can obviously leave the appropriate star rating for shipping time and communication.

[lovesbabysquirmy]

*facehoof*  Oh why...    I hope they weren't damaged!  *pony hugs*

[MiRaja]

I'm normally a pretty lax and understanding person, but I'm sorry, but she deserves a neutral at the very least.  Taking almost a MONTH to send a domestic item is just ridiculous and then the communication or severe lack thereof?  No.

Maybe if there had been communication and an actual explanation, but there really wasn't, and then the poor packing on top of things? 

I'll be having to leave a neutral most likely  myself for a seller as I'm in a bit of a situation like yourself.  I bought and paid for a non-pony item the 3rd of January.  The seller claims a 5 day handle window, which is fine.  The item has not been marked shipped but as I said, I'm relaxed about things and figured and assumed the item had been shipped out but just hadn't been marked.  I know how things get.  HOWEVER, today it got marked as shipped!  And better, it has a tracking number with NO info!  Which likely means it hasn't even been shipped out, but they printed their postage and tracking from paypal today.  They're just NOW getting around to shipping it but it isn't even in the post. . .!  I did send them a nice message and told them I really hoped this wasn't the case, but I did want to know what was going on.  Unless there is good reason, I'll be leaving a neutral.  I'm a seller myself, I understand stuff gets in the way, but that's when you message your buyers and let them know what the heck is going on and apologize about delays.  Not ignore it and don't care.  Communication can fix SO much, but not even trying to communicate just says to me that the seller does not care, and I do not like people having my money and not giving a crap about the item I bought and paid for when I worked as hard as I did to earn that money.  :/   

[shadowlark]

I agree with MiRaja - I'd leave neutral feedback. I wouldn't leave negative as you did get your ponies, but the lack of communication and late shipping in poor packaging does NOT deserve a positive rating.

Keep in mind, some people don't check the feedback ratings - they just see the 99% rating next to a seller's name. MAYBE they'll click on it and see ok, they had 15 positives in the last month. But not many people will read through ever feedback rating. So if you leave a positive but point out the flaws in the written section, not a lot of people may see that. Whereas they will definitely notice a neutral rating and may search for yours just to see what you said. That's what I do. If a seller has a few negative or neutral feedbacks, I'll go through and read those. But if you leave a positive, no one will know about the issues you had.

To me, a positive rating must be earned through good communication, good shipping times and honest portrayal of the item being sold. I would never leave a positive if I went through what you did.