Lack of Communication & Issues w/Enterplay

[Bow Tie]

They finally got in touch with me yesterday and they couldn't find my order through paypal so I had to forward them my email receipt, which is under a different email address. They are sending me a set ASAP. So hopefully I'll get it soon AND it will be an autographed set.

[STLGusty]

I hope so, Bow Tie!!  Did they call you or e-mail you?  I figured I'd get a shipping confirmation or something today since it's Wednesday and supposedly someone's "in the office," buuuuuut....shockingly, NOTHING!  I e-mailed them again.  I'm so done with this company.  I just want my stuff so I can never get anything from them again, argh!

[Bow Tie]

They emailed me. I really hope you get your set. This is really unlike them. I've never had a problem with them and then all of a sudden BAM! Huge problems!

[Ponyfan]

I hope you get your set too STL Gusty. I'm still thinking about ordering a set, but reading about your issues makes me rethink getting one.

Ponyfan

[STLGusty]

It's such a pain.  I don't see why this is so hard for them to handle.  My charge showed up on my Visa, and I thought about disputing the charge until it was handled, but I reeeally want this set. 

Bow Tie - Let me know when you get your set and if you get the autograph.  If we don't get the autograph, I firmly believe they need to compensate us somehow since we followed the terms and conditions of being within the first 200 orders.

[Bow Tie]

I just got an email saying that my package was shipped and it even has a tracking number too.

[STLGusty]

Miracle of all miracles... I just received an e-mail from them. 

This is what I said earlier today which had the conversation from earlier attached below:
Good afternoon -

Can I assume that this (see below) was taken care of today?  I have not received any communication on shipment activity.  Please send an update.

Thank you.

---

Then I just got this:
Hi Katie,
Your product has been packaged today and will ship tomorrow. Thank you for your patience.
Enterplay Customer Service

...Then I got two tracking numbers sent to me right after. Why two?  LoL.  Whatever.  I'll see what shows up, haha.  Best of luck to us all!!

[HoustonCollector72]

My replacement posters  just made it  here:)
they were in good shape,nothing damaged this time


they sent them priority  last wednesday ,they sent me tracking keys

[STLGusty]

My package(s???) is currently "out for delivery" in another state according to the tracking.  Hopefully it makes it over here and I'll get it by Monday.

Happy to hear your replacement poster made it safe and sound!!!

[Dewprincess]

Just checked the status of my second card order placed on September 22nd...never shipped, nor refunded

[STLGusty]

I got a notification on the tracking of "undeliverable as addressed."  If they didn't address my package right, so help me... #$%^&*( LoL AAHHH!!

Dew - When was the last time you tried to contact them?

[Dewprincess]

I last emailed this afternoon, so I am hoping to hear back soon!

[Bow Tie]

I got my set of cards yesterday, but I am very disappointed that they did not add in some sort of little gift like a pack of cards or a dog tag to make up for their mistake. I shouldn't expect it, but I've read that people got an extra something for their mistake and it was their fault completely for not even shipping it in the first place!

[STLGusty]

I got my set of cards yesterday, but I am very disappointed that they did not add in some sort of little gift like a pack of cards or a dog tag to make up for their mistake. I shouldn't expect it, but I've read that people got an extra something for their mistake and it was their fault completely for not even shipping it in the first place!

I'm glad you got your cards, but I agree.  There was hardly an apology for their lack of communication, their delay in shipping, and all the problems you had... In my opinion, we should all get a discount on what we ordered - or at least a few extra items.  Their customer service majorly sucked, and they did little to nothing to sympathized with our issues that they ALONE caused.

Did you manage to get a signed copy?  I'm interested to see if mine ever make it.  I'm still not completely holding my breath at this point.  I'll let you know when/if mine come in and IF they decided to try to "make it up" to me.  Granted, for the most part, I don't collect or necessarily desire anything G4 they make (but it'd be nice to get something for the absolute mess they've put us through).

[lovesbabysquirmy]

So who is going to file with the BBB to warn others?