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Honestly, I only sold the thing for 99p, so I don't mind refunding if that's what they want. I'm just really confused. Why did it take this long to notice? Also, how much in the wrong am I? I couldn't have checked that pin without opening the packaging, but should I have done more before sending it?
it's frustrating, believe me I know.I would just respond to the case that a replacement is not option. I would then say that you are more than happy to offer a refund upon the return of the brooch. There is also the option to just refund her, as you mentioned. The case will automatically close then and you will not have to do anything more. The choice is obviously yours either way.QuoteHonestly, I only sold the thing for 99p, so I don't mind refunding if that's what they want. I'm just really confused. Why did it take this long to notice? Also, how much in the wrong am I? I couldn't have checked that pin without opening the packaging, but should I have done more before sending it? Was it sent overseas? I couldn't imagine it taking almost 43 days to decide it was broke? Unless they bought it for a special event or something and didn't open it till then.