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Author Topic: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!  (Read 3959 times)

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Offline ponylady

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #15 on: August 07, 2013, 09:16:15 AM »
Still waiting, Have sent 6 emails, plus a PM on here and still no word from her. I have no idea if the order has been shipped or not.  :(
That's ridiculous that she has not answered. And you have been waiting three weeks, correct?
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Offline Ringlets

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #16 on: August 07, 2013, 10:48:56 AM »
Still no reply after 6 emails and a PM ?!  :blink:  :(   
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Offline MikeysGrrrl

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #17 on: August 07, 2013, 11:35:51 AM »
Still waiting, Have sent 6 emails, plus a PM on here and still no word from her. I have no idea if the order has been shipped or not.  :(
That's ridiculous that she has not answered. And you have been waiting three weeks, correct?

Just over 3 weeks now :(
Still no reply after 6 emails and a PM ?!  :blink:  :(   
It's sad and really quite frutrating. I really hope the order just shows up soon, I really don't want to resort to opening a case. Especially since I understand that she's having some problems. However stepping up to the plate and letting people know would save everyone a lot of worry and headaches. *not bashing* It's just my oppinion, I'm very understanding, but this situation is really beginning to push my patience.


Post Merge: August 07, 2013, 02:57:26 PM

My dollyhair order just came in today. It looks as though it was shipped 11 days after I placed the order. However everything appears to be there and she even included a free hank of MLP Sunset.
So my issue has been resolved.  :)
« Last Edit: August 07, 2013, 02:57:26 PM by MikeysGrrrl »
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Offline court2882

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #18 on: August 07, 2013, 04:17:16 PM »
That's great MikeysGrrrl,  so pleased to hear it has arrived.  At least it means that orders are still going out if a little slowly.

Offline MikeysGrrrl

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #19 on: August 07, 2013, 04:20:21 PM »
That's great MikeysGrrrl,  so pleased to hear it has arrived.  At least it means that orders are still going out if a little slowly.

yeah better late than never :) I'm happy that it's arrived. I hope everyone else gets theirs as well.
No hard feelings on my end.
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Offline wizzer218

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« Reply #20 on: August 08, 2013, 04:12:47 PM »
Ok....I got my order that I purchased most recently......so I am good ^.^......she also sent a letter apologizing and some free hanks of hair....I will order from her again.....I just need better communication.....so I am good now. :satisfied:


feel free to delete unless others are still having problems :)

Offline pandabear_chan

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #21 on: August 08, 2013, 04:43:29 PM »
I ordered from her on July 17th and got it last Saturday on 27th July (living in Germany) so that was pretty fast but 3 hanks are missing and it was not only hair for me but for a german pony pal too. I wrote a mail last Sunday - nothing. I tried to call her yesterday - nobody answered.
So I'm still having issues with her currently and that something is missing is the first time for about 5 years of successful business with her.

Offline Eternia

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #22 on: August 08, 2013, 05:33:43 PM »
5 weeks for me.....still nothing. Filed a claim with paypal and am now waiting on them to get me my money back
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Offline ponylady

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #23 on: August 08, 2013, 05:58:36 PM »
*sigh* Why on earth would she not respond to a Paypal claim? 

Let us know when you get your money back Eternia.
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Offline LittleKirara

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #24 on: August 09, 2013, 05:39:58 AM »
I'm really glad peoples orders are showing up! :biggrin:

I still haven't heard anything back from her or any word on my lastest order but its only been a week so its too soon to really be concerned on my part yet. I'm really hoping to see it show up next week (I'll let you guys know if it does!)

Eternia, I'm so sorry to hear your order still hasn't shown up! Well at least you will most likely get your money back. You should post in the custom boards what colors you need and maybe someone will have it available for sale.

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Offline Eternia

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #25 on: August 11, 2013, 04:44:42 PM »
Still no hair or money....how long should this take?
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Offline ponylady

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #26 on: August 11, 2013, 08:41:49 PM »
The case has been escalated to a claim, correct?

If so then PayPal will review your case and try to make a final decision within 30 days, although in my experience it's usually a lot sooner. The last dispute I opened, once escalated took about 5-6 days before they refunded my money.
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Offline Eternia

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #27 on: August 12, 2013, 04:17:33 AM »
Yes it has.
It's been a week
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Offline LittleKirara

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #28 on: August 13, 2013, 04:18:08 AM »
So I just got a email from the post office informing me that Tina shipped my order as well as a tracking number, should be here Wednesday!  :frolic:


Eternia have you gotten your money back yet? Also what colors do you need maybe someone here on the arena has them?
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Offline Eternia

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Re: HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!
« Reply #29 on: August 14, 2013, 11:09:24 PM »
guess what showed up. my hair! no note, no free hank, no email or explanation. I am very very unhappy with the whole thing. Just glad it's over and now I can go about my business and order from another provider from now on.
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