HAVING PROBLEMS WITH DOLLYHAIR!!!!......HELP!

[wizzer218]

OK...so I have been ordering from Dollyhair forever....and never had any problems......but last time before the fair I ordered a whole 2 hanks of hair like a month and a half before and it never showed up.....I sent her many messages about the problem...never got a response ...nothing !......so finally I filed through PayPal hoping she would notice and fix the problem...still nothing...I got my money back but that was it........
Then I ordered hair again... kind of a last chance type of thing....left a note with this order about the last order...I have not gotten anything yet...still should be coming ...but I at least expect her to apologize...and I really really need the new hair I ordered to make another g4 styling size Rapunzel for someone!....gah!   HELP!

What would you do?
Has anyone else been having issues?

[moving to Trader Support ~ many thanks ~ hathorcat]

[Eternia]

Same here, emails ignored, payapl dispute ignored. I will be escalating to a claim soon. I am rezlly mad, have 2 unfinished ponies...never dealing with her again

[MikeysGrrrl]

I placed an order 3 weeks ago, still havent received anything, not even a notice that the order had shipped, it was a huge order (well over $50), I've emailed her 5 times plus PM'd her on here and still not heard back. I'm giving it another 10 days and then I'm opening a claim. We cannot be out all that money. Plus I really needed the hair, I was ordering from retrodollsus, the only reason I changed to dollyhair was they had way more colors in stock and they offer free shipping for orders over $50.

I'm not angry, or trying to attack anyone. I was simply responding to the OP about my current experience.
I understand that she is going through tough times, however I can only wait so long before I'm out a lot of money. I think I'm giving it plenty of time. None of my messages or emails to her are rude. It's just inquiring as to whether its been shipped and if so when so I can know whether or not to expect it sometime soon.
I understand that RL can be a pain and everyone goes through things, I wish her all the best and hope that things get better for her, I fear that if things don't turn around soon, she will lose a lot of customers.
I don't wish that on anyone.


[Posts merged - please do not multi-post in a row, use the Modify instead. ~Kiwi]

[happycootie]

I just placed an order a few days ago. I hope she is able to come through for all of us- so many people here kinda of rely on her site for hair. I didn't know she was an arena member too. Man, I wish water nixie was in stock! I have a Beach Ball pony to rehair 

Edit- I received my hair and samples. No issues whatsoever. Mods, feel free to delete this post

[ponylady]

I understand everyone's frustration. I am just as sick of dealing with these threads, as you are all for having to start them. But I don't want to lock this. I want it to stay open and on topic till she resolves the issues or comes on here and explains what is going on.

And for the record I am for warning everyone right now if you have no outstanding issues with DH, your comments will be removed.

[wizzer218]

I don't want to be rude to anyone at all I just really would have been totally fine if I had just gotten a response...I would love to keep ordering hair from her...if she is having problems all she has to do is keep in contact.....I try to order from dollyhair and retro dolls......well here's hoping...and I hope whatever she is going through works itself out...

[LittleKirara]

I haven't had any problems but I have sent her several emails in an attempt to get her aware of this issue (because its no longer just one or two people now) but never heard back from her. She went from talking to me daily to no contact whatsoever . I hope everything is okay.

Has anyone tired to call her yet? If not maybe I will try tomorrow.

I just placed a order with her, so I not worried quite yet but I will let you guys know if it shows up.

ALSO, I would like to apologize to you ponylady for the last forum I tried to keep things civil but it just didn't work, I really hope everyone can be mature and calm this time.

[Ringlets]

*sigh*    Lets hope she comes and sorts it all out soon. I'm sure we're all fed up of Dollyhair threads in TS due to her not sending/no communication etc. If she is having issues or whatever, she needs to come and post here to explain and offer solutions. People here are understanding and willing to give her chance to sort things out, but if she doesnt respond then she'll lose customers and have cases opened on her.

[wizzer218]

*sigh*    Lets hope she comes and sorts it all out soon. I'm sure we're all fed up of Dollyhair threads in TS due to her not sending/no communication etc. If she is having issues or whatever, she needs to come and post here to explain and offer solutions. People here are understanding and willing to give her chance to sort things out, but if she doesnt respond then she'll lose customers and have cases opened on her.

exactly.....I just am not sure what else to do besides post here as she is not responding at all...so I thought maybe this might get her attention...I have commissions to do but can't without hair=)

[court2882]

I placed an order from Dollyhair not long before this message was posted.  I would appreciate if anyone does receive hair from her if they let us know so that we at least know she is moving forward with orders.

[Sarahlacewing]

I'm waiting on communication because of the problem, but not expecting compensation so go ahead and delete.

 

[ponylady]

Sarah do you still have an outstanding order with her? I am trying to keep this for folks who are still waiting to either hear from her or are waiting on an order. It's to keep this neat and tidy, so we know if and when she resolves their problems. Because her non-communication and slow shipping times are becoming an issue again.  Thus my warning above.

Post Merge: August 06, 2013, 01:58:12 PM

Has anyone above heard anything yet?

[HorsingAround]

And for the record I am for warning everyone right now if you have no outstanding issues with DH, your comments will be removed.

Ponylady, I'm not sure if I'm allowed to post this because I don't have any outstanding issues with Dollyhair but I thought I would contribute my experience as I placed an order just few weeks ago.  It was a larger order (over $50) and I kept checking the status of the order which read "processing".  After 10 days of my order being stuck in "processing" I sent her an e-mail.  She did NOT respond to the e-mail but I DID receive my order on Aug. 2nd so I'm thinking the e-mail may have expedited my order getting fulfilled.   When the order came in on Friday, everything was just as expected. 

[ponylady]

Thanks HA for sharing your experience but like I mentioned above it is for outstanding issues and outstanding issues only.

There are to many people here who have experienced her bad service. Thus leading these threads to go on a downward spiral, ignoring Mod Warnings and eventually being locked. Therefore this is not the thread to discuss good or bad. It is for the folks who are waiting on hair from her.  Thank you!
 

Post Merge: August 06, 2013, 03:38:33 PM

Sarah your good then, if you are waiting for her to fix the situation then it should be posted here. I read it as you were ok with her sending you Wysteria instead of the original color you ordered.

[MikeysGrrrl]

Still waiting, Have sent 6 emails, plus a PM on here and still no word from her. I have no idea if the order has been shipped or not.