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Oh- I would add- that if the buyer is not happy, it doesn't really matter if it was your fault or not- ebay will require that you offer a refund. Tell the purchaser if she is not satisfied she can return it (at her expense) for a full refund of what she paid to you. (per ebay rules you don't have to pay for return shipping)
What exactly makes your purchaser believe they were rehaired? And can you provide some pictures from your sales, just to get an idea on what ponies we are dealing with?