So er..another DH thread (sorry mods)

[LittleKirara]

I have sent her another email....it has been 2 weeks since my order was placed. Considering she claims shipping within 1-3 days, and i am in the us, this is ridiculous.

2 week is normal shipping time for DollyHair, or at least its normally for me when I order. I wouldn't be concerned till Aug 2nd rolls around honestly.

[NinaMarie]

Well I got a shocker today, a dollyhair email saying my order has shipped, with a tracking number! (Guess I paid the right amount of money)

[MikeysGrrrl]

I've been trying to contact her to find out the status of my order and I haven't heard back at all. It's been 5 emails over the last 2 weeks and it's a really big order. I just want to know if its been shipped out or not.

[Eternia]

I will be filing a paypal claim this week...never done one before, but I am getting really frustrated..

[Eldarwen]

This makes me worried about my order aswell.. I really need it to arrive.  Its sad really, I thought they were doing so much better, and now this happens again..

[MikeysGrrrl]

I'm giving it another 2 weeks, and if I've not heard from her or received the order then I'll be left with no choice but to open a paypal case (which I really don't want to do), plus I'll have to find somewhere else to order from that isn't constantly out of stock on every color available.

[Eldarwen]

My order arrived this morning! No problems here. I ordered on the 17th so it was quite fast too for international mail.

[Ringlets]

Thanks for the update on your order Eldarwen I hope that the other orders arrive now too. I'm sorry to hear you've had to open a case Eternia

[Yuitsu]

I did actually get mine (been distracted with stuff) but I never did get a reply to my email or a shipping note.

[LittleKirara]

My lastest order got here last Friday, it was in a different package than I've ever seen her use before but all the hanks were huge and the correct colors so I'm a happy camper. 

[Griffin]

I did actually get mine (been distracted with stuff) but I never did get a reply to my email or a shipping note.

I've never received any kind of notification on shipping, but all my orders have arrive without problems in 2-3 weeks from placing the order. (I never really understood, though, why she would send shipping confirmations to US buyers but not international buyers... it's just an e-mail to say the order has been shipped, right?)

[NoDivision]

I did actually get mine (been distracted with stuff) but I never did get a reply to my email or a shipping note.

I've never received any kind of notification on shipping, but all my orders have arrive without problems in 2-3 weeks from placing the order. (I never really understood, though, why she would send shipping confirmations to US buyers but not international buyers... it's just an e-mail to say the order has been shipped, right?)

The US ones come with a tracking number. However, I don't really see why a confirmation e-mail couldn't be sent even without tracking. Just to say "Hey, your order was shipped on this day." I know it's probably automated for the US ones (though I generally never get one either) but I'm sure something could be worked out for international customers. I think it would add peace of mind and result in less worried posts like this

[Eldarwen]

I totally agree.  Just a message saying the hair has been shipped would be great. Then we would know its out of her hands and not up to her how long it takes. It would make things easier even for her.

[Eternia]

Opened a case. Let's see if she responds to me now, as my 2 emails have been ignored.

Post Merge: July 31, 2013, 02:52:51 PM

How long do I wait until I escalate to a claim?....tired of waiting on her at this point