So er..another DH thread (sorry mods)

[Yuitsu]

So I ordered some hair, giving DH the benefit of the doubt as I have ordered from them before albeit some years ago and I needed the hair.

Now this is an international order, site states we get a tracking number when it's shipped, which will be within 3 days of order and it should be with me within 10-15 days.

Now on day 10 and nothing in my email or my actual post. I emailed Tina 2 days ago and as yet have had no response (junk has been checked - for some odd reason nothing goes in my junk folder, so I get an inbox full of spam. Wtf hotmail.)

So...um...do I now sit here and wait for Tina to see this (as posting here seems to get results 9 times out of 10. Really wish this wasn't the case), email again, or twiddle my thumbs for another fortnight and then think about filing through paypal for non-receipt of goods.

[Shiromisa]

No harm in emailing again! I hope this gets resolved soon.

[StrawberryMeadow]

I've ordered 2 big orders from her recently (past 5 months). 10 days is a bit soon to be complaining in my  opinion. After it leaves the US it can take for ever to get through customs, and that's not in her hands. I say just be patient. Both my orders arrived in around 2 1/2 weeks give or take a weekend.

[babylofty]

Yeah, but I think Yuitsu is saying she hasn't even gotten a tracking number yet from DH. Forget that it hasn't arrived yet, it looks like it hasn't even been shipped. 

Definitely email DH again.

[Skeen]

Yuitsu is in the UK though.  Can DH offer tracking outside of the US? 

[Shiromisa]

I always get a tracking number when I buy from Chinese sellers, and I believe I've gotten one from UK sellers before. Is there a reason it wouldn't work in reverse?

[MikeysGrrrl]

I'm pretty sure that only US shipping includes tracking. At least that's what the page said when I placed my order earlier this week.

For international it says order should arrive in 10-15 days

[ponylady]

It's all going to depend on what shipping method she uses to send to the UK. If it is First Class then no there will be no tracking number. As far as Canada goes the USPS changed that back in January when their prices increased. They are as of now the only country I believe to have First Class tracking.

Yuitsu, I would probably shoot her another email with Urgent Response Regarding Shipping or something similar to that and see if she responds. 

[StrawberryMeadow]

She doesn't give international tracking numbers.

[anthologia]

Where does it say on the website about the tracking number?

[Skeen]

Where does it say on the website about the tracking number?

I don't think it does, but she DOES say "They're shipped airmail l[e]tter post,..." and Googling airmail letter post (First Class Mail International, as it's known now) shows that there is no tracking available for this service. 

[Yuitsu]

Aha, here it is. Had to dig in my history to find it.
http://www.dollyhair.com/thankyou.htm

Don't know why I read it as shipping confirmation with a tracking number  - but still some shipping confirmation for international customers could probably be in order. (I used to get small parcels/letters from the states that were trackable until they left the states.)

I've only ordered 3 hanks so customs shouldn't be an issue (if it's en-route) as that'll be in an envelope. I hope.

Argh. I've been trying to get this hair since the beginning of June and it's only because MLC is still out of just about everything I had to go to the source as it were for a confirmed colour match. 

I'll shoot off another email in the morning and cross my toes.

[StarFaerie]

I think 10 days is jumping the gun a bit. For international shipments, I give 21 days before I start questioning it. That gives a week for their country, a week for customs and quarantine (any parcel could be randomly chosen for inspection) and a week in my country. Overseas post can take a very long time sometimes.

[Sakuyamon]

Yes, 10 days is jumping the gun. I got my order after 2 weeks, thats the average, sometimes it even take 3 weeks but there is nothing strange about it. Wait about a month, then you can start to worry.

But yes I have experienced the trouble with contacting Tina too, I have tried to contact her since a week ago without any response because I noticed that I had received 2 hanks that had been mixed with the wrong colors even though the site says it was newly restocked (more like over a half a year ago but still). I had ordered a hank of mermaid and a hank of lemonade/virgin snow and instead I seem to have gotten a hank of mermaid/daiquari ice (I cant confirm if it really is mermaid though, could be lucky clover for all I know) and a hank of virgin snow/yellow fever.... I sent her like 3 mails in case she accidentally missed it and I was quite polite so I dont think she would ignore me...and yet I have not received any reply...its a bit worrisome...

[Ringlets]

Emailing her again for shipping confirmation is a good idea, as is posting here   I wouldnt be worried just yet about the shipping time though. I think mail from US to UK rarely arrives as quickly as 10 days   - yes it does sometimes arrive in a week, but TBH its more likely to be 3 weeks