Argie snuzzle broken and dirty

[ponylady]

I completely understand your disappointment and I understand your miffed at her response. I am just curious though when you initially sent her a message about the situation, where you cordial and address the situation properly?  I only ask because she is in a different country and language barriers can be an issue. I am not saying that you were rude to her but she may have taken your inquiry differently than it was intended to be. Just a thought?

As far as the pony itself, the pictures in my opinion are pretty clear on the condition. And as relcelestia mentioned she is a rare and sought after pony. But if you are not happy with her then you need to take the necessary steps and return her for a refund. 

[aniko79]

Yes I was always polite and tried to describe the situation as good as I could, I am not an english native speaker, myself too and possibly she had really understood something wrong. I am sure she is not able to pay the refund. Snuzzle has been to spa this afternoon and is more or less clean now, but her hair is really horrible. I could consider keeping her if she gets new hair. Thanks to everyone who tried to help me!

[lunar_scythe]

the seller is probably not a native English speaker, either.  I wonder if s/he had to use a translator to read your message, and it translated badly/made it seem rude?  I know even the best translating programs are not all that good...

[tulagirl]

Yes I was always polite and tried to describe the situation as good as I could, I am not an english native speaker, myself too and possibly she had really understood something wrong. I am sure she is not able to pay the refund. Snuzzle has been to spa this afternoon and is more or less clean now, but her hair is really horrible. I could consider keeping her if she gets new hair. Thanks to everyone who tried to help me!

Yea I could tell by the photos her hair was in really bad shape.  Sorry the seller was rude.  I guess it happens sometimes. It isn't right, but it does happen.   Maybe there are some cultural issues involved not just with the language barrier but, how people might interpret a complaint in their culture.  Still all the same its hard to deal with rudeness. 

[Sarahlacewing]

Yes I was always polite and tried to describe the situation as good as I could, I am not an english native speaker, myself too and possibly she had really understood something wrong. I am sure she is not able to pay the refund. Snuzzle has been to spa this afternoon and is more or less clean now, but her hair is really horrible. I could consider keeping her if she gets new hair. Thanks to everyone who tried to help me!

She wouldn't be difficult to rehair if that's what you want, but that will effect her value and condition so I'd probably try to save the original hair if at all possible.  Relcelestia is kinda our argie expert here on the arena so I'd definitely go with her thought/opinions.

[Tap Dancer]

Snuzzle has been to spa this afternoon and is more or less clean now, but her hair is really horrible.

That was very obvious from the eBay pictures:
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[Corona]

The top view you can see the tail rust and the hair issues, especially if you use the zoom in feature on the photos. Sorry to say but even if the seller was rude, product-wise you got what you paid for in this case. I always buy ponies on Ebay with the expectation they're gonna come in a TLC state since not all Ebayers are collectors that know what to look for.

[Icecrystalline]

Snuzzle has been to spa this afternoon and is more or less clean now, but her hair is really horrible.

That was very obvious from the eBay pictures:
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Dang, I could even see her hair has very thick, deep frizz. Keep conditioning and straightening, and she should be right as rain

[relcelestia]

I have rehaired several argies but only when they had mowhawks. And only with real G1 hair.
IMO this pony doesn't need to be rehaired. Especially since she's especially rare to begin with. A hair straightener will work wonders!
Having said that, it is your pony to do as you please but also know that rehairing will chop her value in half.

[kitkatvintage]

After seeing the listing, I agree that the condition was clearly shown in the pictures. I think that pony is worth about $250-300, and rehairing would significantly lower the price from what the auction ended at. I would not expect the seller to give a partial refund without returning the pony for a full refund.

[Sarahlacewing]

I have rehaired several argies but only when they had mowhawks. And only with real G1 hair.
IMO this pony doesn't need to be rehaired. Especially since she's especially rare to begin with. A hair straightener will work wonders!
Having said that, it is your pony to do as you please but also know that rehairing will chop her value in half.

From the pictures she is missing some of the forelock.  Is filling in with donor vintage hair still going to decrease around the same amount?

[kitkatvintage]

Adding any new hair, even donor hair from another g1 pony would probably reduce her value to under $100. Most people looking for very rare Nirvana ponies won't pay high prices for a pony with an type of restoration. A pony with a major hair cut to its original hair is typically worth more than a rehaired pony. The condition of this pony's hair is not bad given how extremely rare she is.

[Sarahlacewing]

There we have it! Hopefully, now that you have some more information you can decide what you want to do.

Thanks for being so helpful everyone.  I'm happy we have so many really knowledgeable users willing to help out.

[MiRaja]

Yeah, this pony has enough hair to be salvaged and a good styler could easily cover most of the issue of the hair and soften it.  It seems like you're looking at all the faults of the pony and not her rarity or her good points?

Maybe you should pass her onto another member, I've seen several people state you got a good price for her and have seen this pony go for more.  Maybe you should offer her up for the price you paid, plus shipping and plus $10-$20?  Then you don't have a pony you don't like, you've gotten your money back and money for the trouble, right? 

[aniko79]

Is this pony really that ultra rare? I think I will treat her hair with conditioner and probably resell her.