Kokomo Toys (eBay) sent me a pony missing 1/2 her face!! O_O

[HorsingAround]

That is really awful!   I can't believe they didn't offer you a partial refund when you wrote them initially.  Talk about poor customer service!  I really hope they do the right thing and refund some of your money.  Ebay can be a frustrating place.   Good luck!! 

[Corona]

That is just ridiculous! They are a brick and mortar store and know how important it is for collectors, especially pony collectors. This isn't their first run around the block dealing with MLP.

I don't even deal in vintage ponies and if I sent that out to someone as normal playwear my boss would chew me out!

Someone who deals in vintage toys should absolutely know better. Even brick and mortar stores who do current toys wouldn't let product damaged that badly out the door.

[Mermaid]

I've purchased from their store before. A little over priced but I was happy. But I agree the auction was shady! I hope they'll give you a partial!

[ponylady]

Any news back from them yet Kit?

[LittleKirara]

I bid on one of their auctions but was out bid, soo glad I fell asleep and couldn't bid again in time! I was biding on a bait lot (which of course in the pic they all looked great) so if thats what they consider to be normal play then I can't imagine what hidden horrors I would have received!

 Thanks for the heads up! I will make sure to avoid them.

[kitkatvintage]

 

Any news back from them yet Kit?

No. I sent a message last Friday. It's now Tuesday, and no reply. I'm debating whether to open a claim or just leave feedback & be done with it.

They did offer a refund if I sent everything back, so in eBay customer service eye's that's probably the only solution they need to offer. I don't really want to pay $11.50 to send back a $25 purchase. The other ponies were in decent condition, although I would not have bought the lot if I hadn't spotted that Bluebelle. As far as the lot goes, it's not a big money loss. It's just poor business practice & I wish they would recognize that, rather than avoid the issue.

[skyrocketneko]

Wow, look at this person's responses to neutral and bad feedback. Very rude!

[Sugar]

Ooo, thanks for the warning.  I actually had a positive experience with them earlier (bought a NWT peashooter plush for my son's birthday - cheaper than elsewhere and in ship-shape shape), but I will be well-advised to pass on their used/vintage playworn toys.

[NoDivision]

Wow, look at this person's responses to neutral and bad feedback. Very rude!

That's what I was just looking at. Holy moly, I don't think I've ever seen such rude responses to feedback. The way business owners treat people says way more to me than anything else. I'd considered visiting their store before since it's close by, but after seeing this I certainly won't be.

[Dragonflitter]

That's "normal play wear" if your kid is on bath salts, I guess...

I'm usually very reluctant to give negs but I agree it's warrented in this case!

[MiRaja]

Oh, Kokomo listed a new lot.  I made sure to ask them this:

Hi there!

I just had a quick question!  Are all the ponies fully intact?  What I mean is, are they free of chews, or well, anything like missing faces or snouts?  Just wanted to ask!  Thanks!

I'm so smarmy. 

[Icecrystalline]

Oh, Kokomo listed a new lot.  I made sure to ask them this:

Hi there!

I just had a quick question!  Are all the ponies fully intact?  What I mean is, are they free of chews, or well, anything like missing faces or snouts?  Just wanted to ask!  Thanks!

I'm so smarmy. 

HAHAHA you babe. Sorry no other word!

[babylicketysplit]

Oh, Kokomo listed a new lot.  I made sure to ask them this:

Hi there!

I just had a quick question!  Are all the ponies fully intact?  What I mean is, are they free of chews, or well, anything like missing faces or snouts?  Just wanted to ask!  Thanks!

I'm so smarmy. 

  priceless...   

but man i had considered visiting their store if i was ever in the state, but man not now...

[Tap Dancer]

but man i had considered visiting their store if i was ever in the state, but man not now...

I would probably go just to see if they actually had toys like that on their shelves.

[rybett]

Beat me to it Miraja!!