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Everything else aside, I'm burningly curious what pony's worth 400 euros!
As i said, i had no money in my paypal balance when i send money as "gift", that's why she had fees, but the problem is not here anymore : the parcel is lost.
I sent it tracked, signed for. I was not asked to ensure this pony at the price she was. That's why I get a refund from the post office of 40 something, and not more.
I think the issue with Paypal fees has something to do with the country of the buyer and/or seller. Paypal does not work the same for accounts set up in every country. Many of the comments are from people who are used to US Paypal accounts, so your advice may not help someone with an account based in France or Spain.
QuoteI sent it tracked, signed for. I was not asked to ensure this pony at the price she was. That's why I get a refund from the post office of 40 something, and not more.Snow where you asked to undervalue the pony on the customs form? Or did you undervalue it on your own to help her avoid customs fee's?
If there was no insurance and the parcel has gone missing, there is not a lot the seller can do
Well, was insurance purchased? If not, the Spanish post office probably has a max amount they cover with the purchase of the express service. That was probably the amount they gave her.