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Author Topic: Again trouble with DollyHair...  (Read 16518 times)

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Offline WinterSparkle

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Again trouble with DollyHair...
« on: December 20, 2012, 07:15:33 PM »
I ordered on the 17th of October, sent a mail in November and I still have not recieved anything or gotten an answer...

Anyone can help?
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Offline NoDivision

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Re: Again trouble with DollyHair...
« Reply #1 on: December 20, 2012, 07:40:34 PM »
*hugs* I don't have much advice, but I wish you luck. Even with international shipping that order is clearly long overdue. Dollyhair is notorious for not answering e-mails. As annoying as it might seem, I would suggest sending your e-mail again, maybe about once a week, until you get a response.

Offline ponylady

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Re: Again trouble with DollyHair...
« Reply #2 on: December 20, 2012, 07:42:05 PM »
I am sorry you are having issues, as it seems there are others who are having a very hard time with communications with her also. She did come on and try to explain in the last thread that was started, but there was no resolve it seems.  Hopefully she will see this thread and address your issue.

But I am dropping a friendly reminder now for this to stay on topic.  The first sign of is straying off in to anything other than the main topic it will be locked Thank you  :hug:
« Last Edit: December 20, 2012, 08:51:00 PM by ponylady »
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Offline WinterSparkle

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Re: Again trouble with DollyHair...
« Reply #3 on: December 20, 2012, 07:51:38 PM »
Thanks guys <3 And yeah thanks for the info PL.
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Offline Vertefae

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Re: Again trouble with DollyHair...
« Reply #4 on: December 20, 2012, 08:02:42 PM »
Is it to late to open a paypal claim?

Offline WinterSparkle

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Re: Again trouble with DollyHair...
« Reply #5 on: December 20, 2012, 08:03:54 PM »
I think so considering it's over 60 days
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Offline Maniah

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Re: Again trouble with DollyHair...
« Reply #6 on: December 21, 2012, 03:12:25 AM »
:( that sucks. Maybe it's time to add her to the bad trader list?

I guess if I were in your shoes, I would be emailing her at least once a day an if that didn't work, I would look into legal options. Like reporting behavior to the better business bureau or something. Being overseas leaves you really limited in what you can do. You can always call Paypal and ask them if you have any options left open to you with them that you don't know about.

Offline rayedelsol

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Re: Again trouble with DollyHair...
« Reply #7 on: December 21, 2012, 03:22:29 AM »
Sometimes if you email her with "URGENT" in the subject line, she gets back to you a little faster.

Offline WinterSparkle

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Re: Again trouble with DollyHair...
« Reply #8 on: December 21, 2012, 08:59:54 AM »
thanks for the ideas, gals :) I'll try them
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Offline kezrob23

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Re: Again trouble with DollyHair...
« Reply #9 on: December 21, 2012, 09:55:13 AM »
i ordered mid nov and received last week, so it could depend on what you ordered - i know my order took longer for that reason (but the product when it arrived was fab!!)... you could always try sending an email with a read receipt, that way you'll know if it's been read. you can still let paypal know, as they say they like to be informed even if it is past the 45 day mark, just so they can know if some have repeat problems. good luck!!

Offline BerryMouse

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Re: Again trouble with DollyHair...
« Reply #10 on: December 21, 2012, 10:18:28 AM »
I've placed an order on 23rd of November (I guess it was shipped at the beginning of december and got into the whole christmas mailings)
It normally takes 3-4 weeks to arrive so it's still in time.

Oh and I always received an answer when I emailed Dollyhair with any questions.... I guess it's just a super busy time and prolly slow with answering mails?

Anyway I hope for all of us that the shipping is just slow and we'll receive our ordered stuff soon! =)
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Offline Ringlets

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Re: Again trouble with DollyHair...
« Reply #11 on: December 21, 2012, 11:14:31 AM »
Shipping is often slower than usual at this time of year, but your parcel should been sent quite a while ago :huh: . The lack of communication is what is more worrying .  Hopefully Tina will reply soon and sort things out, but in the meantime it wouldnt hurt to email her again and put "Urgent" in the title to get her attention since she is probably busier than usual at this time of year .
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Offline lovesbabysquirmy

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Re: Again trouble with DollyHair...
« Reply #12 on: December 21, 2012, 02:54:00 PM »
It's unfortunate that you are dealing with this.  Sadly, as Dollyhair seems to be a cottage business, you won't be able to contact the BBB to make any headway.  Have you already searched her country/state's records to see if she is actually legally incorporated and has official contact info that way?  Or perhaps she is the owner of her web domain?  You are able to track where a business is located and their contact info through these details.   I would continue to send her a weekly request for a refund through Paypal.  Your next step perhaps could be to retain a lawyer and file some small court claims paperwork.  It's sad when a business owner does this but maybe some legal action will startle her into reality. 

I've added her to the Bad Traders List but there has been no official announcement of her inclusion, so many people are still being caught off-guard.  :( 
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Offline ponylady

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Re: Again trouble with DollyHair...
« Reply #13 on: December 21, 2012, 04:31:32 PM »
Maniah, there is never any official annoucement for anyone that LBS's puts on her list.  ;) It is usually by LBS's own discretion on information she receives or see's, to which then she decides to add someone to the "Bad Trader List". Which we can all be thankful for the time and effort she puts into it.

But if an sort of "Official Announcement" is to be made about any company or individual it will be by a Mod or Administration.

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Offline Maniah

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Re: Again trouble with DollyHair...
« Reply #14 on: December 21, 2012, 07:52:04 PM »
Thanks for the clarification. I wasn't sure if LBS meant that announcements were normally made, when she pointed out that one had not been made, so it had confused me a bit.