Hello, everyone, Tina here!
OK, first of all, an apology to everyone. Not to lament, and not to skirt any responsibility, but just to let you guys know, I have been going through some SEVERE personal issues with my husband recently. These issues have become something that I have needed to address with the law and with the court system, so those things have taken up much of my time recently. It's a very sad thing when a woman marries a man who is not capable of conducting himself properly, and it angers me that this has happened to me.
...but I'm a strong woman, and I'm taking care of everything successfully!
Moving on, of course there's the issue with the weight of the hanks. Having read through this thread, I'm seeing that previously, the MLP hanks were weighing around 18-20 grams apiece, and nowadays, they're weighing around 12 grams? I *would* blame this issue on my new assistant, but as of about two weeks ago, I have been at the office with her every day, and I have been doing much of the order processing myself. Therefore, I can say with certainty that customers who have received their orders recently have, indeed, beeen receving hanks that are the correct thickness.
So what of the issue with the weight? Well, I can speculate that the manufacturer maaaay be using a different formula. Some plastics are denser than others, so one nylon formulation may produce heavier hair than another. More specifically, here's how I calculate things: the hair is shipped to me on a spool, in "24 strand" format. Basically, this means that 24 strands of hair are clumped together and then wrapped around a plastic core. Think of it like a giant spool of thread. So, for a My Little Pony hank, we use 2 spools of the same color, and these two spools, which comprise 48 strands of hair, are then spun around the machine 35 times. Therefore, 48 strands times 35 spins gives you a total of 1680 strands of hair. That's how we've always done it for a My Little Pony hank. 1680 strands of hair.
There is sometimes a slight variation in this strand count, depending upon who actually operates the machine, but when I operate it, I know that each hank is getting 35 spins. The variation is what accounts for some hanks being 11 grams, some being 13 grams, etc. I don't actually weigh the hanks, but they have not appeared to be thin to me.
Another explanation could be that my old assistant, Lauren, may have been lax when operating the machine, and her hanks may have been too generous... I have no way of knowing.
And, of course, it would be ridiculous for anyone to count the strands of hair in a My Little Pony hank and see if that number comes to 1680, but there's no reason why it shouldn't come to that number, or at least something close to that number.
If you receive a hank that "feels" thin, then the explanation could really just be that it was spun from a brand new spool. The hair around the very outer edge of the spool is very smooth, while the hair around the inner core of the spool is slightly crimped, this being due to the weight of all of the exterior hair having pressed down upon it for so long. Hair that has a slight crimp will definitely appear fuller than totally smooth hair. But still, 1680 strands is 1680 strands, whether they're smooth or crimped.
I am going to put this topic to rest once and for all, and I'm going to run a test right now... ok, a My Little Pony hank of "blueberry mufffin" that I just personally spun at 35 spins is weighing in at 11 grams. I weighed this hank WITH the twist tie on it, and the hank is INSIDE its plastic baggie. Now, let me spin and weigh a hank of "deadly nightshade," which is older hair stock... ok, the "deadly nightshade" hank weighs 11 grams, as well.
So now I'm confused. You guys are saying that the older hanks weigh more. I can't imagine why, other than Lauren having spun them too many times. But Lauren's hanks were 18-20 grams apiece?? That's WAY OFF! That just doesn't make sense how she could be that far off. A 38" hank should weigh 22 grams, since a 38" hank is double the hair of a My Little Pony hank. Are you guys sure that you weren't weighing 38" hanks, thinking that they were My Little Pony hanks? That would explain it.
It's always been 35 spins since the dawn of time, so I have no idea why Lauren would have wavered from this. And for her to have wavered SO MUCH?? The MLP hanks SHOULD weigh 11 grams. They should ALWAYS have weighed 11 grams.
I'm sorry, guys, I don't know what to say. A My Little Pony hank was originally created by me as a hank that offers enough hair for the factory-length mane and tail of a G1. Here's a photo of the "deadly nightshade" MLP hank that I just weighed, so this is what it's supposed to look like:
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loginI'm sorry to everyone who received ANYTHING other than 11 grams of hair in a MLP hank, because any weight that was under OR over this amount caused people to be mislead.
I am working at the office ALL DAY, EVERY DAY with a completely hands-on approach so that NO mistakes are made anymore. We are still about a week delayed with our shipping (orders placed a week ago are being shipped today), but we are coming along slowly but surely. I hope that everyone has a great holiday!!
Tina
P.S. As far as the phone number, yes, it is disconnected. Previously, the office was not very close to my home, and I wasn't going there very frequently. Therefore, for me to have been answering the phone while I was not at the office would really not have been very helpful to anyone...
BUT I am, like I said, now at the office all day, every day. Therefore, it does make sense for me to implement a new phone number. Let me take care of that right now. Hang on, and I'll be back with the new phone number.
OK, new phone number - (616) 61 DOLLY. That's (616) 613-6559. Please feel free to call!
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