Latest dollyhair order - less hair by weight - anyone else?

[BarbedDragon]

I e-mailed her earlier, but like most of you guys I don't expect a response. I'll give her a little and try again. I noticed another issue with my order as well so I needed to make sure that is corrected.

[NoDivision]

Let me know if you hear anything. I would love to contact dollyhair about this issue, but until the notice goes away saying they're not reading e-mails I may as well just wait.

[Ren-Ren]

Got my order a few days ago and thought that they looked thinner than usual. Guess my suspicions were correct.

[Pythia]

I don't see how you can be unable to read your email. That's pretty terrible customer service. I know they're swamped and everything, but... =/

[NoDivision]

I don't see how you can be unable to read your email. That's pretty terrible customer service. I know they're swamped and everything, but... =/

This was brought up in a past thread where a lot of customers were very unhappy. Many people voiced their opinions on the matter that Dollyhair really should not ignore e-mails, even if they are really busy, and the response was that she would try to do better with that. So when the message popped up on their website I was a bit surprised and disappointed.

[coinoperatedgirl]

Just weighed my most recent purchases (with the new handwriting, for what that's worth), and both came in at 13g.  My random weighing of other hair bought over the spring/summer weighed anywhere from 16-20g, with the heavier bags being colors that I bought earlier in the year.

[NoDivision]

Thanks for sharing your findings.

[Pythia]

I don't see how you can be unable to read your email. That's pretty terrible customer service. I know they're swamped and everything, but... =/

This was brought up in a past thread where a lot of customers were very unhappy. Many people voiced their opinions on the matter that Dollyhair really should not ignore e-mails, even if they are really busy, and the response was that she would try to do better with that. So when the message popped up on their website I was a bit surprised and disappointed.

I remember that. I can understand being a bit behind in emails etc. but to just flat out state that you're not even going to *look* at you customer correspondence is awful. It means any problem will be ignored, no matter how major. And when you're giving someone a decent chunk of money, that's *really* concerning.

[sd_dreamcrystal]

I wish there was an alternative way to get in touch with her.. other than email or here

[Airiel]

I have a bunch of old hair and I think my new order should be getting here tomorrow.  I will let you know what I find.

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[keikokukien]

I did buy the pilot hair (purple to blue) and mine stays purple until I hold it, but my heat doesn't go above 65. I'm really thrilled with that one! There was a normal amount in that color, and I can't wait to put it in a custom.

[Griffin]

*sigh*

I placed an order on Nov 29, I'm keeping my fingers crossed everything will go fine with that one if it is that hard to get in contact with them. Luckily I haven't had any problems with my previous orders.

I'll weigh the hair as soon as I receive it. I hope I'll get it before I leave for the holiday, usually it's taken about two weeks but due to the holidays and their being busy it might take longer this time. I'm really looking forward to seeing some of the new colours in person!   

[kezrob23]

griffin, i'm tipping it will take longer, as i ordered on the 16th nov and again when the new hair came in and i have nada. which is pretty concerning, spesh as emails are not getting answered, as i have no way of knowing if it's been sent. i can understand being busy and all, but even a once a day/week update even on here wouldn't be too time consuming??

[Griffin]

Yes well I was prepared for the wait, knowing the slower holiday mail etc. I'm in no particular hurry either; if it doesn't arrive before Dec 17th, I won't get it until Jan 7th or something so it doesn't really matter if it takes three or four weeks to arrive. I still consider 2-3 weeks pretty normal. I hope you'll get yours soon, kezrob23! At least the first order you placed, since it's been over three weeks already.   

[BarbedDragon]

Ya she mailed out on 12/02 Griffin, so I would say 17th would put you at two weeks from mailing. I do hope it gets there on time!!!