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At least the seller has responded positively to your request and as a non-pony collector, sellers sometimes can have no clue of a pony's condition before it leaves their hands... apart from being MIB, that is! But you (and others) have politely enlightened her, so best of luck on receiving a pony in better condition!
I don't know still no word since sending the pony back...
Just got mine today, no pink stains phew *wipes forehead* I'm thinking about de-bagging her though so here hair can be positioned in a way that it's not rubbing against her body so much. It's not such a huge deal to me since it's just a grubby bag and not a nice box, but I don't want to de-value her greatly either. Thoughts?