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Thanks ponylady. I'm hopeful we can still work something out.Regardless of the fact whether the pony does or does not have a haircut, I'm still very happy for the buyer to send me the pony back and to issue a refund for her. I feel awful.
Quote from: Pangel on July 16, 2012, 04:08:19 AMThanks ponylady. I'm hopeful we can still work something out.Regardless of the fact whether the pony does or does not have a haircut, I'm still very happy for the buyer to send me the pony back and to issue a refund for her. I feel awful. Don't feel bad, there is no seller/buyer confidential code. You didn't say anything wrong and just repeated the circumstances. And while I probably shouldn't have said "brat" I only did so because of this:"So unless you agree in your reply to offer me a FULL refund, I shall open a case with paypal and ebay."That's pretty bratty. So yeah, in my eyes, she became weird first and then you just did what a 100 other pony posters have done before you. Discuss your issue here.
This is awful. And it sounds like buyer extortion to me. I am curious to know the buyer, because I had something very similar happen to me also. I am thinking foul play for sure if it is the same buyer...
Whimsical - maybe if none of your ponies have uneven hair at all you have gotten EXTREMELY lucky. It is very common for ponies to have hair that looks like that right out the box. In my own experience I'd be more suspicious of a hair cut if the hair wasn't uneven, because it would be more likely that someone would trim the hair to make it even than to randomly chop bits off to make it look uneven.Just as an example, here's the tail of my Love Wishes - I removed her from her package myself so I can personally guarantee that there was no hair cutting involved, she was just made this way.visitors can't see pics , please register or loginIt sounds and looks to me like this pony has factory uneven hair. But that is not the seller's responsibility, and they can't be held accountable for the production quality of an item. Your seller provided clear pictures and described the pony to the best of their ability. I would never think to specifically mention that the tail and mane were not perfectly straight as it is very very common for that to be the case. I can appreciate that you are disappointed with the quality of the pony if it is not up to your standards, and your seller has agreed to take it back and refund the cost. But claiming that they misled you and the item is "not as described" just doesn't seem reasonable.