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Ok, let's take a deep breath The whole situation is unpleasant for both buyer/seller and lochness gets that. But regardless of what originally happened with trying to cancel the transaction, the seller reassured her it was in excellent condition with no mention of a tail cut. Yes, the possibility is there that the seller has no idea to check such flaws as a tail cut. It happens. I do not fault the seller for being annoyed but the problem whether she thinks lochness is being a pain or not, should be handled in a more professional manner. If your going to sell on ebay you have to be prepared if a problem arises no matter what it is. I guess I live by the motto the customer is always right from working retail for 20 years. And we know that is not always true but sometimes you have to bite the bullet and move on. But what 's done is done and we need to help her move on and handle the situation in a fair manner to both her and the seller.
Quote from: ponylady on June 15, 2012, 04:06:49 PMIf you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.This is where I am too. Its not like she is going to pay to send the pony back to you again after all this. So it seems like is planning on keeping it. Otherwise she would look at it, decide there is nothing wrong with it, and pay to send you back a pony you don't want and deny your refund? No. I don't think so. So really there is no reason not to refund your money. It's very shady. I mean sure everyone involved is frustrated but how can she expect you to send it back without at least promising you a refund.
If you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.
I took pics of the pony's tail and asked the seller if she'd like me to e-mail them to her since it was quicker than sending the pony back for inspection. Still haven't heard back. I don't know... at this point I might just decide to eat the costs and know better for next time. It stinks, but oh well...
Hun, you are handling this waaay better than I would have done! Kudos to you and your patience and <hugs> too. I'd open a 'not as described' case and leave it to ebay to resolve. I know you're not happy with how much you've paid but at least it's £16 and not £60 If the worst comes to the worst at least it's not a massive amount. I would open the case though, you've given her more than enough chance to respond with something more fair to you both and she hasn't. xx
I want to point out that she can not leave you bad feedback. A seller is not allowed.I personally would not risk sending her back without some sort of reassurance from your seller that you are going to receive a refund. She seems unwilling to want to work with you on the matter, so a case I am afraid is your only other option. It is going to be the only way that you are going to be guranteed that you get your money back unfortunately If you feel that uncomfortable opening a case, then I think you need to chalk it up as a loss. I would not want to risk being out my money and the pony by sending it back.