Wait on Etsy purchases

[Taxel]

How long would be a reasonable time to wait before contacting sellers who have yet to ship items? I purchased something 10 days ago, but have heard nothing. No message from the seller saying they can't ship for X time because of Y, no notification of shipping, no nothing. I really don't know what to do. Everyone else I've bought from (on Etsy and otherwise) has shipped quickly or let me know they needed a little time to ship because of whatever. The item was a lot for my budget ($14) so I'm getting antsy. They have 100% positive feedback (24 total) so I didn't think I needed to worry.

[ZettaMomo]

Did you check their shop policies? Usually sellers on Etsy have their shipping information in there.
When you purchased the item did you get an automatic email? Usually it thanks you for your purchase and tells you the usual shipping times/when it will be shipped?
Did you check their shop notifications? Sometimes (and they shouldn't) shops take a vacation, but they do not put their shop on vacation mode.

I always say my packages take an average of 5 to 10 days to arrive in First Class mail (even though I have found it is usually shorter than that). If your package does not arrive soon I would send them a convo and just politely ask when they shipped the package and if possible could you have the tracking number.

[tinrobo]

I'd contact them now just to ask whether it's been shipped or not, no harm in asking politely.


Occasionally I'll forget to send the shipping notification emails on etsy because my browser doesn't mark it off as done when they are done, so some people end up getting two and others slip through the net because I think I *have* already done it. 9_9

[Taxel]

Did you check their shop policies? They don't have any.
When you purchased the item did you get an automatic email? Yes, and it mentioned nothing about a shipping time.
Did you check their shop notifications? What are shop notifications? I can't find such an option anywhere.

I'll go ahead and send them a message then.

[lovesbabysquirmy]

Oooh.  I hope you get an answer soon.  I would have sent an email inquiring about my package within 5 days of payment... 

[ZettaMomo]

Hmm.. sometimes I forget to mark packages as shipped on Etsy, but I usually correct it within a day or so and include an email telling what day it was actually shipped it.

They don't have shop policies? That's strange... almost every shop I have gone into has shop policies. In fact it is one of the first things that most people on Etsy will tell you to fill out when opening a shop.

Also, I hope it is fine that I use my shop as an example, but this is where shop notifications are. Some shops use it  to say what is going on in the shop, telll you new stock is coming in, mention sales, welcome you, ect.
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I would definitely message them and see what is going on.  It doesn't hurt to ask. :3
I hope you can get everything sorted out!~

[Taxel]

Oh okay, that area. It had nothing either but a short single sentence describing their shop.

Hopefully they reply soon.

[Ringlets]

You have been patient enough - I think it was the right thing to message them and see what is going on   Hopefully they will respond to you soon

[Taxel]

Still no reply. 3:

How long should I wait before opening a claim with Paypal? Or do I need to do something through Etsy?

[lovesbabysquirmy]

I would call Etsy and find out what to do on their end, and then I would open a claim through Paypal.   

[Taxel]

I poked around Etsy and opened a non-delivery case. I'm going to be extremely upset if this results in a refund instead of me getting the item. Obviously I'd like a refund if they don't/won't send it, but I really wanted it. The item was hand made and I can't replicate it. I even overpaid for it (imo). >.<

[babystarz]

I'm sure you could find someone here to commission if you end up without the item. A lot of the people who customize ponies also do other arts and crafts things

[Taxel]

Filing a non-delivery finally got her to respond! About time. They said they mailed it out at the start of last week but I haven't gotten it yet. They said they'll see if they have any more in stock and resend, so we'll see what happens.

[Taxel]

They claim to not have noticed I'm an international customer. :/ Is it just me or does that sound very fishy? I still never got a tracking number or Etsy shipped e-mail or anything and the item is still not listed as shipped on Etsy (not sure if that can be changed while a case is open though). I'm very angry the seller claims to not even know what country I'm in, or to have cared enough to check before responding to the case originally.

[emery]

With international shipping in Paypal you don't usually get a notice unless it's an eBay item. Shipping first class through Paypal seems to only be available on actual eBay items. For all other transactions you don't have the option to do click-n-ship through Paypal so they probably just mailed it normally. They don't seem to be very attentive as a seller though and that's disappointing. At least you have your case open and have gotten some responses. I would give it 2 weeks for arrival but you could always ask for a scan of the shipping receipt in the meantime to see the actual date that it was shipped.