resolved. "item not as described" international return in customs.

[lovesbabysquirmy]

Please let us know how this plays out... 

[banditpony]

They gave me a reply... that contradicts itself. " I see that you escalated the case to us and you already sent the item back to the seller but you have not received your refund yet. I can also feel the frustration when you haven’t received the toys yet. "

Not only did they ignore all my direct questions, they only said again "once item has been delivered to the seller".... (sigh).

Now my case is "on hold" until March 3rd, and

Bay Customer Support comments:
The seller provided tracking that shows the item is currently on its way to you. You should receive it soon.

huh???



and ;D I got a link on "how to be a better buyer" !
http://pages.ebay.com/help/buy/betterbuyer.html
......

oh. sigh. I think I'll wait a bit longer for the seller to possibly pick it up. 9__9; I just don't feel good about this, because the seller has ignored me. (except when I opened the case, he responded to the case very fast).

Anyway, thank you all.   *frustration~* boo.

[ClosetAvalanche]

This is rediculous. I hate canned responces, which is why its always better to speak directly to someone. I'd email them again and maybe you'll get luck and get someone who has half a brain.

[babystarz]

I know you said you're not good on the phone, and I share you reticence to talk to strangers, especially customer service people, but it looks like they're giving you the runaround online via automated responses or someone who is clearly not paying any attention. At least you'll know if you're talking to a live person if you call. I'd suggest that if the seller doesn't contact you within 72 hours of you contacting him.

[NoDivision]

Is there someone else who can maybe speak for you on the phone and you can be there to listen and provide answers and such? I cannot emphasise enough hor horrid ebay are with online communication. To get anything done you *must* call them. If this is important to you, that's the only way to deal with it.

[banditpony]

I got this message, after 4 timed out attempts to say "please pick up package, please refer to this custom number"
"
CUANDO VA A LLEGAR A MI DOMICILIO POR FAVOR, TIENE QUE MANDARME EL PEQUEÑO PONY A MI CASA, APURESE..."

[/size][/color][/font]
[/size][/color]So now I can understand he isn't getting understanding my english messages? (I kept it all simple. I kept referring to the number).[/font]
[/size][/color][/font]
[/size][/color]So now I'm thinking maybe he doesn't even know how to use ebay well :/ I don't know....[/font]
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Can someone help me translate to spanish?

Item was returned feb 4. Item has been in Argentina since feb 10. You are required to pick up the item. Please refer to customs number : CJ152998465US .




-------

And yes, I was planning on having my fiance call today (and act as me. How would they know if I was a girl or boy). I was giving it 2 weeks since it had arrived. I didn't want to be too pushy. And I am very bad on the phone and can't confront. Much better through emails.... but whatever.

[ponylady]

I don't think he is getting either    because here is what it translated to just for reference:
WHEN WILL GET TO MY ADDRESS PLEASE MUST send LITTLE PONY MY HOUSE, hurry ... "
 
I translated what you wrote and got this:
Artículo 04 de febrero fue devuelto. El artículo ha sido en la Argentina desde 10 de febrero. Usted está obligado a recoger el artículo. Por favor, diríjase a los números de aduanas: CJ152998465US.
 
I hope it will help as I am noway fluent in Spanish but it's worth a try.
 
 
 

[banditpony]

Resolved!

So I finally got minutes on my phone, and extra time to place the call to ebay.

I was told that international returned goods with tracking are considered "delivered" when the item arrives in customs of the seller's country.

I don't know if I believe that is ebay's policy. I feel like if it was, then I would of been able to find that information through the hours I tried to research the topic. I also feel like, if that was true, then my case should of been closed when I initially pointed out to ebay the item was in customs, and asked "what was going to happen (if the seller didn't get it)". I do believe, though, that sitting in Argentina for 2 1/2 weeks, and the seller not picking it up, it was more of a time issue (and that I called) which is what finally granted by "buyer protection" refund.

I don't get why my seller hasn't picked up the item. I have sent him lots of messages telling him to refer to the tracking number. (sigh). I almost get the impression he doesn't understand it's there. Now with the money taken away from him, and no item, hopefully he figures it out.

Now I have to think of appropriate feedback, which of course will be negative. I do not like handing out negatives, but it's quite deserved when a transaction lasts over 2 months, and there is no communication. But I don't know what I could say that would make an impact. Nothing, I imagine.

[ClosetAvalanche]

Glad it worked out for you.

Either it's a communication thing, or he was hoping that by not picking it up it would be returned to you and thus he wouldn't have to refund.

[ponylady]

   because you deserve one after that two month ordeal.
 
 But I am glad it's over for you and you got your money back.  It's always frustrating when a sale goes sour.   And then to get dragged out over that amount of time is, well beyond frustrating.  I personally think the language barrier was a big thing in this case though.  He just didn't seem to get it!  But he will when he see's money gone from his account.
 
Maybe you could leave in his feedback "Pick your item up at Customs"
 

[Ringlets]

I'm glad you finally got your refund  - that was a heck of a long time to wait  
 wow he really doesnt get it does he?!   You tried anyways , so its his own fault if he doesnt get the pony back 

[kCherry]

Glad to hear that this is over and done for ya! What a gianormous hassle!

Maybe you could leave in his feedback "Pick your item up at Customs"

  That might get his attention and if nothing else it will get other users who look at his FBs attention!!!

[lovesbabysquirmy]

  because you deserve one after that two month ordeal.
Maybe you could leave in his feedback "Pick your item up at Customs"
 

That's a great idea actually.    There isn't anything negative and so Ebay can't remove it but it is very very blunt.