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Thank you for contacting Hasbro, Inc. regarding the My Little Pony Glimmer Wing Ponies Ploomette and Rainbow Dash, and for bringing this matter to our attention. I apologize for any disappointment this may have caused. Please be assured that I have shared your concerns with the product team. We will be pleased to arrange an exchange for you. To help facilitate the process, a postage paid mailing label has been sent via email for you to use in returning both ponies and receipt to us. Simply package up your return and place the mailing label securely on the package. Drop it off at the Post Office window and it will be on the way back to us.TOnce the products are received at our returns facility, we will send a refund check as regrettably replacements are not available. I want to assure you that all of us are dedicated to maintaining quality products. I hope you and your family will enjoy our products for many years to come.
Personally I think Hasbro is just being lazy here. It's easier to do a quick refund to you, make a customer adequately happy, rather than to go through stock, find the correct ponies that need to be replaced, and ship them to you. These days time is money. (Heck, time is more than money!) And if there's a faster/easier way to do something, a company is going to do it.